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Check with seller Account Executive Fargo

Published date: April 3, 2022
  • Location: Fargo, North Dakota, United States

The Account Executive is a customer point of contact responsible for proactive monitoring, strategic recommendations and client advocacy for specific customer segment. This role is responsible to understand the client's needs and collaborate internally in order to provide strong solutions and ensure customer loyalty.

Essential Duties

Must adhere to security policies
Ensure privacy protection according to HIPAA
Develop an understanding of customer’s current business, industry and benefit packages/plans
Stay well-informed on the customer’s current requirements, challenges, and anticipate future needs
Form relationships at varying levels and functions within the customer’s organization as a trusted advocate
Engage expertise contacts to ensure effective solutions that will bring lasting value to the customer and Discovery Benefits, Inc.
Identify opportunities to leverage and promote Discovery Benefits products and services
Serve as a voice of the customer to internal stakeholders
Accurately forecast annual account trending to the client and consultant in order to plan for increased activity or actionable forthcoming items
Stay informed of competition and industry trends that may impact Discovery Benefits' value to the customer
Ensure execution of annual plans for the account
Assist in identifying necessary resources to efficiently manage overall business objectives
Effectively manage and plan time to ensure both tactical and strategic opportunities are realized
Effectively manage multiple demands and competing priorities to ensure account goals are achieved
Provide customer escalated support for daily operation activities as necessary
Ensuring visibility of account trending for internal stakeholders
Initiate regular and timely communication with customer contacts that focuses on both tactical and strategic issues
Conduct presentations as needed within the customer organization as well as own organization
Attend team and other necessary meetings to remain current on client initiatives, internal processes, and operations that may affect client accounts or the client experience
Participate in ongoing learning and development opportunities
Participate in ongoing leadership opportunities
Serve as a back up
Demonstrate the DBI Core Values daily
Drive adoption of support model

General Duties

All other duties as assigned
Maintain policy according to HIPAA

Contact seller Share

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