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Check with seller Business Intelligence Analyst, Advisors (Remote/Virutal) Newark

Published date: April 3, 2022
  • Location: Newark, New Jersey, United States

Job Classification:
Operations - Insurance Operations

Are you excited to work in a start-up environment within the walls of a 140-year company? Are you passionate about being shaping and evolving a newly launched business, improving the advisor and client experience? Are you ready for a role that allows you to be innovative and build new capabilities where you can see your impact every single day?

If so, we have a unique and exciting opportunity for you. Prudential’s Retail and Advice Solutions (RAS) division is seeking a Business Intelligence Analyst to join the Personal Advisory Group (hybrid organization). The Business Intelligence Analyst will report to the Director of Business Execution & Optimization.

Our national team of Financial Professionals deliver holistic financial planning and advice to Prudential customers and prospects exclusively by phone and/or video chat. We deliver needs-based financial plans, expert advice, with the ability to offer a wide array of proprietary and non-proprietary solutions and tools to meet clients’ needs and financial goals.

To further scale the organization, we are expanding key business management functions to develop and support the virtual advice infrastructure. Our optimal candidate should possess a strong technical background in business process automation, telephony, and/or dashboard design, be innovative and agile, with the ability to leverage thought leadership and creativity to anticipate and execute upon the needs of the organization.

Key Responsibilities:
Build, automate, and manage business infrastructure to support the virtual advisory group, such as sales enablement, reporting dashboards, automated activity reports, voice of the customer, and other key operational metrics
Support the day-to-day operations of the telephony system including Avaya and Genesys cloud, queue management, and capacity planning
Develop, automate, and maintain associated dashboards and business management reporting in collaboration with the Personal Advisory Group Leadership Team and other partners across the enterprise

Qualifications:
Bachelor’s degree in Management Information Systems, Data Analytics, Accounting preferred
3-5 years of experience in the financial services industry in a data-related business management function, or relevant data/analytics experience
Proficiency with Tableau, Power BI, or equivalent Microsoft automation tools such as MS Flow, Genesys Cloud, Avaya
Some programming experience in one of the major programming languages such as SQL, R, or Python preferred
Demonstrated success as a strong business influencer and advocate, collaborator, and driver of business outcomes
Ability to build partnerships and trust in a virtual environment
Self-starter with a business owner mindset, ability to manage multiple priorities

Prudential is required by Colorado law to include the salary range for this role when hiring a Colorado resident. Salary range specific to Colorado: $75,200-101,600 + discretionary incentive bonus + benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodations.hw@prudential.com .

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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