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Check with seller Collections Analyst Atlanta

Published date: April 3, 2022
  • Location: Atlanta, Georgia, United States

Build your future with Sovos.

If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in which we live and work. When we say Solve Tax for Good, we mean For Good in every sense of the word. Our organizational commitment is to provide a place where employees can thrive and progress in their careers while having the support behind them that only a global company can offer.

Sound like this might be the opportunity you have been looking for?

Take a look at our career posting below. Don’t check all the boxes? Apply anyway! We are focused on hiring the right people, not the “right” resume.

It’s not about what you have done somewhere else, it’s all about what you are capable of doing here.

The Work You'll Do:
The Collections Analyst is primarily responsible for timely collection of open accounts receivable balances, resolution of disputed items and preparation of management reports including budgeting and forecasting for billing and receivables. You’ll work with other order-to-cash team members, as well as cross-functional partners, to provide a seamless touchpoint for a subset of Sovos’s 20,000+ customers worldwide.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

More specifically, you will:
Contact customers to ensure timely payments are made, including placing daily collection calls

Develop positive relationships while maintaining customer standards with a focus on problem solving

Investigate and resolve reconciliation discrepancies for customer accounts; prepare account statements

Ensures internal and external customer satisfaction, including timely responses and actions to resolve issues or address questions

Track and submit refunds for customers with credit balances

Prepare for and participate in delinquency meetings with finance, legal and business leaders

Collaborate with other team members and departments to resolve disputes on customer accounts

Prepare and present analytical reports, including collections forecast

Support monthly and quarterly internal data management processes

Identify process improvements and offer suggestions to build internal efficiencies and reduce risk

What We Need From You:
Strong Microsoft Excel skills; experience with Salesforce and/or NetSuite a plus

Strong service-orientation, with the ability to collaborate across multiple levels (from C-suite to frontline) and departments

Strong organizational skills, with the ability to juggle multiple and changing deadlines

Perform effectively in a high volume and fast paced environment with a high degree of accuracy and productivity

Manage an intermediate level of English

Due to federal contracts - successful candidates must successfully pass a background check and drug test before hire

What Does Sovos Offer You?

The tools to grow your career both personally and professionally:

Did you know that over 30% of our employees earned a promotion or job change in fiscal year 2020? That can happen because growth is serious business here at Sovos, and we have the programs in place to make sure of it, including:

Mentoring Programs
Management Bootcamps and Development Trainings
Yearly performance reviews where compensation and performance are assessed and rewarded generously
Clear paths for growth within our roles (but we know that career development can be like a spider web, not a ladder - we give you the tools to move outside of your career as well!)

The tools to enhance your life - because we want you to enjoy your life outside of work

MyTime flexible time off (no worrying about accruing time or running out of sick days - If you need time off, take it!)
Paid family leave
Tuition reimbursement
Generous 401k match
Progressive Wellness Program
Company seeded and matched Health Savings Account

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. (this Is new - make sure to add It!)

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company’s SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter

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