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Check with seller Collector II Los Angeles

Published date: April 3, 2022
  • Location: Los Angeles, California, United States

The USC department of Financial and Business Services - Business Services is seeking an innovative, customer-service oriented and highly self-motivated Collector II to join its team!

The Work You Will Do
The Collector II collects delinquent student debts such as student loans, tuition, and fees. Assists in reducing the University's delinquent receivables and losses. Assists students with resolution of financial problems. Performs specialized review, research and problem solving in support of student collection function.

The Collector:
Responds to incoming inquiries or requests by telephone or standard or electronic mail from students or other authorized parties regarding student account information.
Contacts student debtors with delinquent accounts by telephone or in writing and record the results.
Counsels’ walk-in student debtors regarding payment of debt and lifting holds on accounts. Negotiates special payment plans or renegotiates existing payment plans when warranted. Monitors accounts to ensure compliance with agreed upon payment schedules.
Waives late fees and finance charges if justified based on investigation and analysis. Ensures waivers are in compliance with predetermined departmental guidelines.
Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

Job Qualifications
The ideal candidate for the position of Collector II meets the following preferred qualifications:
Bachelor’s degree

All candidates for the position of Collector II must meet the following minimum qualifications:
High school or equivalent
2 years of experience
Previous collection or accounts receivable experience in an educational institution, collection agency, financial institution, or credit card agency. Ability to communicate orally and in writing with customers.

About USC Business Services
The USC department of Business Services is comprised of Strategic Sourcing Procurement Services, Supplier Diversity Services, Disbursement Control and Accounts Payable, Business Operations, Sponsored Projects Accounting, and Mailing, and Material Management Services. These departments are primarily responsible for the purchase and payment of goods and services on behalf of the University in accordance with the policies set forth by the University, and federal, state, and local laws. We aim to provide exceptional customer service and are here to help the University community! We value Accountability, Teamwork, Open Communication, Integrity, and Opportunities for Growth & Professional Development. Join us – apply today!

Minimum Education: High school or equivalent Minimum Experience: 2 years Minimum Field of Expertise: Previous collection or accounts receivable experience in an educational institution, collection agency, financial institution or credit card agency. Ability to communicate orally and in writing with customers.

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