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Check with seller Entry Customer Service Representative Boise

Published date: April 3, 2022
  • Location: Boise, Idaho, United States

**If you are a current Idaho Power employee, please apply through the Employee Portal.

Application Deadline:
04/12/2022 at 11:59 pm Mountain Time

# of Positions:
16

Job Type:
Regular

Job End Date:
Exemption Status:
Non-Exempt

Pay Range:
$18.41 - $22.18

Minimum Age Requirement:
18

Job Description:
Are you customer-focused, adaptable and highly accountable with exceptional multitasking and computer software skills? If so, we have a great opportunity for you! Idaho Power is currently seeking Customer Service Representatives at our Customer Service Center located in Boise, Idaho. As a member of our Customer Service Center you will be offered a professional, fast-paced, upbeat and friendly work environment where you are recognized for your hard work and effort. You will get extensive training and be offered development opportunities to learn, grow and advance within your role to build a long-term career within the Idaho Power family. As a preferred employer, Idaho Power offers an excellent work/life balance with a Monday through Friday (no weekends!) schedule that varies from 7:30am – 6:30pm. Idaho Power offers a robust total rewards package that includes medical, dental and vision insurance, a health savings account option, generous retirement, life insurance and much more!

The Customer Service Representatives specialize in providing positive customer experiences, work in a high-performance team environment, respond to numerous customer related phone calls in our Customer Service Center, and are responsible for a number of customer-focused tasks – many of which are confidential in nature. These responsibilities include responding to customer movement requests, setting up new customers and accounts, customer inquiries and requests for account information, making collection arrangements, responding to outages, determining the most effective resolution to customer issues and maintaining customer accounts. Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met.

IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position. The successful candidates will be expected to report to work on June 6th to begin our comprehensive training program. The first round of interviews, which will last approximately 30-45 minutes, are scheduled for April 18th – 22nd. The second round of interviews, which will last approximately 1-2 hours and will be conducted in-person, are scheduled for April 25th – 28th. The successful candidates will need to be in training from June 6th – August 18th, 2022 and again between September 19th – November 3rd, 2022. As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.

REQUIRED SKILLS

Knowledge of:
Personal computer applications related to customer service system operation and requirements
Standard office software including Excel, Word, and Outlook
The preparation and repair of customer orders and initiating actions for providing and maintaining services to customers

Prefer:
Microsoft Teams and OneNote

Skills in:
Customer service
Interpersonal communication
Basic math, accounting, 10-key, and typing
Multi-tasking by listening, typing, and talking simultaneously

Ability to:
Use good judgment in applying established guidelines to solve work problems
Maintain composure and deal effectively with a diverse customer base in stressful situations
Deal effectively with emotionally charged situations
Understand and carry out moderately complex written and oral instructions
Operate inbound or outbound phone system
Provide monitoring and guidance to less experienced members of the team
Deal effectively with customers and co-workers
Practice a flexible approach in working with team members to develop a successful team
Work on-call for emergency response
Sit at a desk for the majority of the workday

Prefer:
Adapt to the ever-changing customer service environment

MINIMUM REQUIREMENTS

Education:
High school diploma or GED

Experience:
1 year experience in customer service
OR
2 years in a service-oriented environment

Prefer:
2 or more years of customer service-related experience in a call-center or high-volume service environment
Experience working with difficult or upset customers
Experience handling confidential information
Demonstrated knowledge in Customer Information Systems and Microsoft Office
Spanish Bilingual

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL REQUIREMENTS
Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am-6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the work day.

Competencies:
Adaptability, Applied Learning, Building Strategic Work Relationships, Communication, Customer Focus, Decision Making, Managing Work (includes Time Management), Quality Orientation

__________________________________

Need Assistance Completing Your Application?

Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: jobs@idahopower.com

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

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