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Check with seller Hospital Manager Birmingham

Published date: April 3, 2022
  • Location: Birmingham, Alabama, United States

South-Atlantic Hospital Manager Skills & Competencies:
Organizational Skills:
Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities while maintaining a positive attitude.
Ability to delegate tasks as needed to associates.
Thinks globally.
Actively sets and meets SMART goals.
Thinks strategically and makes effective decisions based on the needs of the hospital.
Creates and meets deadlines in an effective, efficient and productive manner.
Ability to problem solve using creative thinking and implement strategies.

Associate Experience:
Responsible for On-boarding new associates and clarifying role expectations.
Oversees and supports consistent associate training.
Responsible for assigning Woof U trainings.
Responsible for the identification and development of associates.
Timely communication with hospital team to provide updates on company/SA policies and resources.
Promotes a psychologically safe workplace that is inclusive of diverse backgrounds.
Timely communication with HR partner to discuss coaching/counseling and documentation.
Promotes and supports associate recruiting by decreasing cumulative turn-over rate.
Conducts Exit interviews.
Conducts Stay interviews.
Completes annual Purrformance staff reviews.

Client Experience:
Upholds VCA’s Client “I Wants”.
Promotes enhanced appointment (curbside, limited client contact, drop off) efficiency utilizing VCA’s technology and initiatives to provide an excellent client experience with advanced, comprehensive medical quality and client compliance for patient care.
Responsible for conflict resolution of non-medical client complaints within 48 hours utilizing professionalism, problem solving, empathy and listening skills.
Update hospital website as needed.
Participate in VCA’s Social Media platforms: Facebook, Instagram, Twitter, Email Blast for client engagement.

Technology:
Supports and utilizes VCA’s technology including, but not limited to- VCA Messenger, Text to Pay, MyVCAapp, Digital Signatures, Retriever, Scheduler Snapshot and Home Delivery.

CareClub:
Supports and promotes VCA wellness plans.
Institutes SMART goals for growing CareClub enrollments and re-enrollments.

Leadership:
Must be able to promote a hospital culture of collaboration and team work by associate empowerment, inspired trust, coaching, and motivation.
Upholds the 5 Principles of Mars and VCA’s Mission Statement.
Maintains an ownership mentality.
Attends leadership calls with MD/ROD/AM/RMD/AMD.
Attends regional HM meetings as determined by the ROD/AM.
Partners with the MD, TS and OM to focus on efficiency of scheduling appointments and leveraging the team to maximize productivity.
Partners with the MD to evaluate hospital hours, appointment hours/times, and additional services.
Holds associates accountable while monitoring their competence and effectiveness.
Ensures implementation of Daily Huddles are consistent, inclusive, and utilizing best practices.
Ability to manage conflicts by utilizing conflict resolution, counseling/coaching sessions, mediating, problem solving, creative thinking and area leadership when needed.
Responsible for holding at least monthly Staff Meetings. Agenda supported by MD, TS and OM and associates held accountable for items discussed.
Supports the MD in accurately and quickly reporting Adverse Events to Risk and area leadership.
Assists the MD to oversee the hospital’s Controlled Drug Policy and participate in monthly controlled drug audits as needed.
Actively supports and understands the Why behind the South Atlantic group and VCA initiatives.

Communication:
Serves as key operational communication liaison between the hospital and area leadership.
Attends effective meetings with the MD on a weekly cadence. Discussions should include hospital vision, alignment on VCA/SA/Regional priorities /initiatives, and goal setting. The hospital Op Plan should be used to align both medical and operational goals.
Partners with their AM or ROD on a regular basis to develop a relationship that fosters collaboration, mutual respect, trust, effective listening, and honesty.

Financial Management:
Reviews ESpot Reports daily to effectively manage hospital.
Analyze the P&L to find ways to improve revenue, HC and manage expenses. HM/MD will meet with the ROD, AM, RMD or AMD to discuss areas of opportunities.
Bank deposits are to be made daily Monday- Friday.

Maintenance: Building/Equipment

Oversee the maintenance/housekeeping/repair of the inside and outside of the hospital.
Oversee equipment maintenance and repairs.
Identify with MD hospital equipment needs.

Duties:
The HM is responsible for the completion of the following HM duties. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Daily:
ESpot- Review and analyze data.
Huddles
DayForce- Correct hours
Bank deposit made
Approve invoices in Ascend. Email Paper invoices to APinvoices@vca.com
Review Revenue Packet
Review Detail Order Report- Review/Correct for mischarges, missed opportunities, discounts, correct provider codes, recommend codes used
A/R- Review charges on account and contact client as needed
Close Open Orders not including medications/food pick up, boarding or hospitalized patients
Close employee invoices after discount applied
Check email and respond within 48 hours
CMT calls contacted
Home Delivery- check VetSource for requests
Oversee client contact for callbacks, no shows, MIA, reminders, appointment confirmation via phone, Messenger or email.
Review Department Checklists
Review Medical Record Requests
Walk through hospital and check hospital grounds. Schedule repairs as needed.
Order Inventory as needed

Weekly:
ESpot- Review and analyze data including CareClub and HD. Send reports requested by area leadership
Meet with MD and /or Supervisors
Contact clients with Meds waiting to be picked up. Close as needed
Order food, restock, price and submit vendor coupons as needed
Review Discount Reports
Review Telemetrics Calls
Review Client Satisfaction Survey Results
Post on Social Media- FB, Instagram, Twitter, Email Blasts

Bi-Weekly:
Payroll- submit by 10A

End of Period:
ESpot-Review and analyze data including CareClub and HD. Send reports requested by area leadership
Review Future Booking Report- WW
P&L Analysis
Submit In Hospital Food Use Log by 3P the last Thursday of the period to Foodlog@vca.com
Reclass P-card by the last Friday of the period
Submit Staff Incentive Fund Log- email by the last Thursday of the period to staffincentivefund@vca.com
Submit Expense Report
Send Revenue Accounting Charge Transaction envelopes.
Review Dr Production/Commission worksheets and QMR/HSRs with MD
Review New Patient Status Kit Report
Review Messenger App Report

End of Month:
Submit Safety Meeting and Safety Inspection by the 7th
Submit Petty Cash Log
Hold Monthly Staff Meeting
Reconcile P-Card
Review Equipment/Hospital maintenance Logs
Audit Antech Bill
Review Dr/Staff schedules
A/R- send to collections as needed
Assign Woof U training
Order Employee Recognition items
Review Controlled Substance Audit
Update websites as needed
Review CX Metric Report

Quarterly:
Inventory Counts
Review Benchmark Report
Review for HM Bonus
Review Quarterly Actions Playbook

Semi-Annual:
Order new On Hold recording

Yearly:
Complete staff reviews
Complete MD and Area Leadership reviews
Submit Hospital Operating Plan, Budget, Local Marketing Plan
Complete Price Adjustment Report with MD
Review Service contracts
Make sure licenses are current for- Dr, Business, DEA

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