Check with seller Information Representative- Rotary House Houston

MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The primary purpose of this Information Representative position is to perform patient and visitor screenings. Impacts department operations and institutional patient satisfaction programs.

CORE VALUES

Caring: By our words and actions we create a caring environment for everyone.

We are sensitive to the concerns of our patients and co-workers.
We are respectful and courteous to each other at all times.
We promote and reward teamwork and inclusiveness.

Integrity: We work together to merit the trust of our colleagues and those we serve..

We hold ourselves, and each other, accountable for practicing our values.
We communicate frequently, honestly and openly.
By our actions, we create an environment of trust.

Discovery: We embrace creativity and seek new knowledge.

We help each other identify and solve problems.
We seek personal growth and enable others to do so.
We encourage learning, creativity and new ideas.

Safety: We provide a safe environment - physically and psychologically - for our patients, for our colleagues and for our community..

We create a sense of security and empowerment and are committed to keeping one another free from harm.
We embrace a framework and best practices for the highest quality of care and service.
We inspire trust by modeling excellence in our work and acceptance of each person's contributions.

Stewardship: We protect and preserve our institutional reputation and the precious resources - people, time, financial and environmental - entrusted to us.

We prioritize the health and well-being of each other.
We act responsibly to safeguard the institution's finances.
We ensure the proper care and use of time, data, materials, equipment and property afforded to us.

JOB SPECIFIC COMPETENCIES

Information Representative Responsibilities

Acknowledges and greets patients and visitors and performs health screening.
Accurately provides information and instruction, pertaining to all hospital campus', to patients, visitors and staff.
Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.

Front Desk Responsibilities

Liaison between patients, MD Anderson and Rotary House; provides exceptional customer service to all patients and caregivers; assist patients and families in solving hospital and non-hospital problems.
Documents cases, retrieves patient/hotel information. Monitors hotel arrivals to capture discrepancies and identify potentially litigious situations.
Registers patients for blood work with our Diagnostic Laboratory
Provide service to our stakeholders, including patients and caregivers in a safe, courteous, accountable, efficient and innovative manner
Responds to request in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
Performs all other duties aligned with Patient Relations while adhering to all hospital and procedures.

Administrative Responsibilities

Collaborates with a partnering department to provide prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
Responds to customer complaints and coordinates with Advocates to ensure proper turn around and resolution.
Maintains patient and family confidence by keeping complaints and medical information confidential.
Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.

Scheduler/TimeKeeper Responsibilities

Collaborates with management to ensure that departmental scheduling and timekeeping are accurate and meets all established requirements.
Provides prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
Maintains patient and family confidence by keeping complaints and medical information confidential.
Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.

Caring Behaviors

Courtesy: Respectful and courteous to patients, visitors and staff.
Friendliness/Teamwork: Promotes and rewards teamwork and inclusiveness; Is sensitive to the concerns of our patients and our co-workers.

Integrity Behaviors

Reliability: Communicates frequently, honestly and openly.
Accountability: Holds self and others accountable for practicing our values.
Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity, and new ideas.

High school diploma or equivalent. Two years of experience in customer service. Must pass a pre-employment test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

Requisition ID: 147956
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Days, Evenings
Fund Type: Hard
Work Location: Onsite
Pivotal Position: No
Minimum Salary: US Dollar (USD) 31,200
Midpoint Salary: US Dollar (USD) 39,000
Maximum Salary : US Dollar (USD) 46,800
Science Jobs: No

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