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Check with seller Information Technology User and Endpoint Support Specialist Des Moines

Published date: April 3, 2022
  • Location: Des Moines, Iowa, United States

Job Description

This is a non-merit position with the Iowa Finance Authority. Candidates must follow the instructions in the "To Apply" section.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Finance Authority (IFA) is searching for an outstanding, motivated professional to join our team as our Information Technology User & Endpoint Support Specialist.

This position will provide IT administration, systems, and help desk support to staff.

General Duties (summary):Information Technology System Management:
Analyze current management processes/systems, IT operations and procedures
Responsible for the day-to-day configuration, support, maintenance, and enhancements of existing system
Provide required administrative needs for the Microsoft 365 agency tenant

General IT Support/End User Support:
Install/upgrade system components (e.g., hardware and software) and develop installation plans, configuring, tuning, deploying, testing, and training users
Coordinate implementation of the new technology systems; develops, coordinates and administers training; and provides system enhancements and maintenance as required
Coordinate system maintenance with staff and their customers
Provide workstation installation, configuration, and end user support
An ideal candidate will have experience providing Advanced Help Desk Support and administration of Microsoft 365 programs. Ideal candidates will also exemplify our Core Values:
INNOVATIVE - We inspire people with our ideas, turn those ideas into reality and know how to replicate success.
MISSION ORIENTED - We keep a constant focus on the Iowans our programs benefit.
PURPOSEFUL - We nurture a culture of outstanding work, collaboration, and diligence
ACCOUNTABLE – We accept responsibility, are trustworthy in our commitments, respectful to one another, and transparent in our actions.
CUSTOMER SERVICE FOCUS – We are courteous, responsive, and respectful and serve as a reliable resource for our clients and constituents.
THOUGHT LEADERS – We are imaginative visionaries who find creative ways to reveal opportunities and leverage data to help drive decisions.
The IT User & Endpoint Support Specialist position is a non-merit position that is classified by the State of Iowa as an Information Technology Specialist 4.

As an employee of the Iowa Finance Authority you are a State of Iowa employee and eligible for a comprehensive benefits package that includes the following and more:
Insurance – Health, Dental, Life and Long-Term Disability
IPERS (Iowa Public Employee Retirement System)
Leave – Sick, Vacation, Family and Military Leave
To learn more about benefits available to State of Iowa employees visit the benefits web page.

New to the area or looking to relocate to Iowa? Visit This is Iowa to see how Iowa offers something for everyone- competitively low cost of living, bustling cities and neighborhoods, access to entertainment, opportunities for career growth and unrivaled access to outdoor adventures.

Applicant must pass a comprehensive background check before an offer for employment will be extended.

An EEO/AA Employer

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit

Minimum Qualification Requirements

Graduation from an accredited four-year college or university and experience equal to two years of full-time work: operating a multi-job computer; installing, operating and coordinating computer based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks and/or servers; managing operating systems; developing/ delivering information management training; providing Information Technology (IT) customer service; or designing/administering Internet sites;

an equivalent combination of education and experience substituting the completion of an approved curriculum/specialized training program developed and implemented by or in cooperation with state government; or eighteen semester hours of accredited post high school course work in one of the specialty areas listed above; or certification by an authorized educational institution/major computer or software producer in an area directly related to one of the specialty areas listed above, for the required education;
an equivalent combination of education and experience substituting one year of the required experience for thirty semester hours of the required education;
employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as an Information Technology Specialist 3.

For additional information, please click on this link to view the job description (Download PDF reader).
Join Us!Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.Career ChoicesState government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.BenefitsThe state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.The State of Iowa is committed to providing an outstanding employment experience. Check out this Benefits Beyond the Paycheck brochure (Download PDF reader).

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