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Check with seller License and Permit Specialist Boise

Published date: April 3, 2022
  • Location: Boise, Idaho, United States

Summary Statement

The City of Boise is seeking a friendly and detail-oriented individual to fill the position of License and Permit Specialist. If you like working in a fast-paced environment and enjoy interacting with the public, we want to hear from you. The City of Boise offers an incredible benefits package as well an fun and supportive environment. Come check us out!

This position:
Provides high-quality front-line customer service experience, education and information to customers regarding City of Boise municipal and state codes, regulations, and licensing procedures
Issues meter hood, residential parking and green emission permits. Works under general supervision following established policies and procedures
To provide a safe and healthy workplace for all City of Boise employees, residents, and community members, new employment offers are contingent upon the applicant providing proof of up-to-date COVID-19 vaccination process according to current CDC guidance to the City, on a confidential basis, or receiving an exemption from the vaccination requirement as a legally required medical or religious accommodation two weeks prior to the applicant’s scheduled start date.

Essential Functions

Provides front-line customer service, education, and information to the public regarding City municipal and state codes, and regulations. Communicates licensing processes effectively and efficiently to the public. Issues meter hood, residential parking, and green emission permits. Provides notary services, maps, bus schedules, tourist and voter information, as well as other general City of Boise information. (40%)

Enters and maintains information in applicable databases. Submits and accepts appropriate confidential background checks and applications. Processes cash, credit, and check payments from customers for items. Maintains a cash drawer using a centralized cashiering program. Reconciles revenue collection from parking meter zones, parking services and business licensing in accordance with cash handling policies. (40%)

Courteously and professionally answers and routes telephone calls. Coordinates, reviews and directs all inquiries received through the generic Clerk and Parking email accounts. Greets and receives visitors and responds to staff inquiries or requests for information. Photocopies, files, tracks and purchases office supplies, sorts and distributes U.S. and inter-departmental mail. Receives and processes public records requests, claims for damage, and court documentation on behalf of the ex-officio City Clerk. Schedules court appearances for individuals disputing parking tickets. Assists City of Boise enforcement personnel with investigations and reports. Provides back-up assistance to other departmental positions. (20%)

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. Total Percentage = 100%

Requirements

Required Knowledge, Experience, And Training

High school diploma or equivalent
2 years of combined experience performing general administrative, clerical support, customer service and cash handling duties in a departmental or operational group
Knowledge
General business office and telephone etiquette, equipment, and procedures
Computer operations, record-keeping and filing practices, general customer service techniques
Ability
Multi-task and handle a wide variety of issues
Operate a computer with demonstrated proficiency using contemporary and related database, word processing, and spreadsheet software applications with an aptitude to manage multiple applications at the same time at an appropriate level for efficient job performance
Independently work in a high stress environment
Read, understand and follow complex laws, ordinances, regulations, rules, and established policies
10-key by touch, apply basic math, as well as spelling and grammatical skills
Receive, comprehend and follow verbal instructions
Display an attitude of cooperation and work harmoniously with all levels of City of Boise employees and the public
Communicate effectively in the English language at a level necessary for efficient job performance
Complete assignments in a timely fashion, understand and comply with all rules, policies and regulations
Maintain prompt and regular attendance, perform all essential and marginal functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation
Preferred Knowledge, Experience, And Training
Four years of experience performing general administrative, clerical support, and customer service duties with significant cash handling responsibilities
Experience interpreting and applying governmental laws and regulations
Licensing And Other Requirements
Driver's License
Special Requirements

Applicants must be able to pass:
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Criminal Justice Information System background check (CJIS)

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 10 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds. The noise level is occasionally moderate. Work includes the sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, stand, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions.
Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.Healthcare- ZERO premium medical coverage for you and your family: Low-cost dental and vision options. Post-employment health savings account.Retirement and Investment Plans: PERSI retirement benefits 401(k) or 457b pre-tax investment options with employer match. 457b Roth after-tax investment options with no match WellBeing Program: Up to $500 cash per year for participants. Alternative transportation incentives.Paid Leave – City employees receive generous paid leave: 8 hours of vacation per month, and this increases the longer you stay with the City 11 paid holidays every year 8 hours of sick leave per month Six weeks Parental LeaveLife & Long Term Disability: Basic Life insurance at no cost to you Long Term Disability insurance at no cost to youOther optional benefits: Pre-tax Flexible Spending Accounts Supplemental Life Insurance Supplemental Disability Insurance Tuition reimbursement Free local bus pass Corporate discount programs AFLAC Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.Please visit our website for further details mybenefits.cityofboise.org

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