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Check with seller Regional Director of Operations - Southwest Albuquerque

Published date: April 3, 2022
  • Location: Albuquerque, New Mexico, United States

Regional Director of Operations (Food Service)


At Genuine Foods we create nourishing food environments at schools and workplaces through great-tasting and wholesome meals, made from genuine ingredients. We are a growing social enterprise that uses food to enhance health, productivity and happiness. We believe that fresh, scratch-made food together with unparalleled service and meaningful enrichment programs can transform lives and build community. Food service management is what we do, but what we achieve together with our customers, our partners and our dedicated team goes beyond the plate.


The Regional Director of Operations will lead a cross-functional team and manage multiple K-12 dining accounts within a specific territory. This role will provide overall planning and direction within the territory to achieve operations and financial goals, comply with all applicable regulations, maintain strong client relationships, manage staff and ensure Genuine Foods continuously support our communities in our dynamic environment. This role will be positioned in the New Mexico and Southwest region of the US.


Lead, manage, and inspire a diverse team of Site Leads/Unit Managers and their teams to ensure top quality food and customer service is being served at each location.

Drive and develop self and team to build strong relationships with clients and achieve KPIs (profitability, safety, engagement, etc.).

Communicate with the leadership team and peers to share best practices, mitigate risks, champion diversity, and build community.

Manage accounts in territory, ensure decisions are weighed for risk/reward and short/long term implications.

Support senior leadership in setting the Genuine cultural tone in district and region; meet regularly with team and partners to ensure full transparency, understanding, safety, and accountability.

Serve as the representative/brand ambassador of the Genuine Foods team in territory; attend client and community engagement events as needed.

Collaborate with the Sales, Human Resources, and Finance teams on sales proforma and proposal development; participates in full sales and retention process; communicate any to HR any employee issues or staffing needs.

Collaborate with partners to support district needs and solve problems by thinking through all angles and downstream impacts.

Ensure compliance with applicable USDA, regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conduct audits and offer solutions for improvement.

Champion development, performance evaluations, succession planning, and have focus on building single- and multi-unit management skills; have full understanding of all roles within operation; support team with tools and systems.

Own financial results and P&L for districts in territory, and work with leadership to ensure accuracy in reporting, forecasting, and budgeting.

All other duties as assigned.


Minimum 3 years progressive experience in multi-unit foodservice or hospitality management.

Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.

Have a proven track record and knowledge of growing a business, along with solid business and financial acumen.

The ability to think quickly, analytically, strategically, and accurately.

Show expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills.

Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient

Demonstrates initiative, ownership, multitasking, prioritization, and organization skills

Proficient in the use of Microsoft Suite and other computer skills.

Benefits and Perks:
Health and retirement benefits

Paid time off


Performance-based bonuses


Trustworthiness: Integrity. Transparency. Reliability. Consistency. Best quality possible. Delivery excellence.

Personal accountability: Ownership in solving problems. No excuses. Never compromising. Learn from mistakes. Financial stewardship of the bottom line (ours and customers’), without sacrificing quality.

People first: Human centered solutions/approach. Whole person. Teamwork. Hospitality. Every single person matters. Humanity. Empathy. Meeting people where they are. Culturally responsive.

Entrepreneurial: Adaptable. Nimble. Go the extra mile. Responsive. Encouraged to try new things.

Genuine: Real, tasty, scratch-cooked healthy food. Strive for the highest quality, freshest and tastiest product at the price customers can afford. Authentic interactions. Honest. Positive. Proven. Professional.

Genuine Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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