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Check with seller Remote Member Engagement Coordinator/Call Center Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

Training Begins on Monday, May 23rd, 2022

Does the idea of applying your talents at a company that assists people to understand how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

We are actively seeking experienced and outstanding Remote Member Engagement Coordinators who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The Benefits you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.

Our outstanding Member Engagement Coordinators will be trained on how to navigate members through their health care benefit options and how to educate them to make the best decisions. Preference for candidates who have some background in sales or other qualifying customer service attributes. No health care experience, that is okay! We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. If you are Bilingual, you are encouraged to apply!

We offer competitive salaries and benefits:
Monthly bonus incentives
Medical, dental, vision, and employee assistance program benefits
401K match
23 paid days annually
Business casual dress
Streaming Service Reimbursement
Monthly recognition
Weekly trivia games
Excellent growth & advancement opportunities

Qualification Requirements:
Education – High School or General Education Degree (Preferred)

Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct consumer interaction Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.

Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.

Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires.

Work Environment

This role is a remote position

Position Type/Expected Hours of Work

Full-time Non-Exempt (Hourly)

Hours vary

$17.50 - $19.00 Per Hour, depending on experience

EEO Statement

BeneLynk is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization

***Offer of employment is contingent upon the results of a required background and drug screening.***

*** Applicants such as Call Center Representatives, Contact Center Representatives, Customer Service Representatives, and Inside Sales are encouraged to apply.***

*** Applicants with prior experience in benefits enrollments or experience in the finance or mortgage industry verifying income are encouraged to apply***

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