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Check with seller Specialist- RCO Reporting Fargo

Published date: April 3, 2022
  • Location: Fargo, North Dakota, United States

Type: Full Time

Hours: 8:00 AM to 5:00 PM Central Standard Time

Position Summary:
This position will provide support to the Team Lead and all team members under their identified area. The ideal candidate will have exceptional customer service skills, the ability to multi-task in a fast-paced environment, capability to ensure that deadlines are met with accurate results for not only their own task lists but the entire team, and exceptional knowledge of their assigned area. This role will work and communicate with the Team Lead to ensure processes are working as expected and changes to processes and tools are implemented effectively. This role also requires an excellent command of verbal and written communication in order to efficiently perform the functions of this position.

Key Responsibilities:

  • Primary responsibility will be to assist assigned team members with questions and concerns that are specific to their assignments or when the Team Lead is unavailable
  • Individual will interact and report any issues, concerns or escalations to the Team Lead so that it can be escalated to the appropriate contact or business partner
  • Monitor all deadlines, deliverables, month-end associated tasks, and checklists are completed for the assigned team members and communicated to the Team Lead in a timely manner
  • Responsible for monitoring and reviewing process documentation for all processes that the team delivers by given deadline
  • Ability to manage completing priorities under tight processing deadlines
  • Participate in implementation of new business policies and processes
  • Demonstrate excellent organizational and communication skills (written and verbal)
  • Must be adaptable, flexible, and able to produce quality results in a fast-paced environment
  • Able to adapt to last-minute changes and problems requiring immediate action
  • Proven performance history and knowledge of current business processes
  • Enforce business rules not enforced through systems
  • Must possess strong organizational and decision making skills, as well as multi-tasking abilities and be a self-starter
  • Assist in the quarterly updates of training documents for all non-team specific tasks
Qualification and Requirements:
  • Ability to work effectively cross–organizationally and cross-culturally
  • Ability to work independently and within tight deadlines
  • Flexible, action and results oriented
  • Highly analytical with good attention to detail
  • Ability to shift and manage multiple priorities and work well under pressure
  • Problem-solving skills
  • Excellent organizational, communication, problem solving and decision-making skills are required
  • Proven track record of successful deliverables being met
  • Demonstrated ability to go above and beyond without being asked or directed required
  • Demonstrated experience in utilization of research tools (SAP, RI, Mercury, JEM, Mercury)
  • Strong Knowledge of all tools and processes utilized within team functions
  • Results driven focus and ability to see work/issues through to completion in a timely manner
  • Willing to work extended shifts during seasonal/cyclical peaks
  • Ability to prioritize multiple tasks
  • Detail oriented
  • Ability to work independently or in a team environment
  • Strong problem solving and troubleshooting skills
  • Customer service training and experience
  • Strong communication skills – spoken and written
  • Excellent verbal and written communication skills
  • Excellent knowledge Office Products to include, but not limited to Microsoft Word, Microsoft Excel, Outlook
  • Ability to learn quickly and apply knowledge
  • Ability to multi-task
  • Comfortable asking questions
  • Adaptable to change
Archway is growing – grow with us, too.

Archway is an organization that embraces a People First culture. We hire the best and brightest talent to serve as partner to the most recognized brands in the world. We are looking for talent to join our unstoppable team! Archway is collaborative environment that offers diverse and challenging opportunities; development and paths to leadership, competitive pay, work from home flexibility and full benefits.

Archway is committed to building a diverse workforce by attracting, developing, and retaining employees. We believe that through having a diverse workforce, we will be employing the best talent and leveraging diverse and unique skills and perspectives.

Skills
Preferred
Accounting
Analysis
Auditing
Customer Service
Data Entry
Microsoft Excel
Management
Project Management
Presentation Skills

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