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Check with seller Administrative Specialist I Wilmington

Published date: April 3, 2022
  • Location: Wilmington, Delaware, United States

Ability to function in a fast paced, high volume, front line customer service environment; Ability to maintain a pleasant business demeanor even during challenging customer encounters; and Provide support to staff or client in order to ensure clients receive expedient and efficient service. Perform assignments which require a substantial use of standard forms and interaction with the division management information system. Strong data entry skills; Ability to multi-task, which may include answering phones while servicing clients; Ability to provide customers with clear direction regarding next steps and division protocols; and assignment requires attention to detail and must be conducted in accordance with established laws, rules, regulations, policies and procedures. Bilingual - Spanish speaking skills a plus.

Essential functions consist of the following:
Greet customer and direct to the appropriate division program and/ or appropriate agency for services.
Explain client registration process and distribute program forms, brochures, and other related information. Explain division services/ protocols to customers.
Utilize division management information system to research customer demographics and/or input/update information into the database.
Review and confirm customer registration data.
Provide assistance as appropriate to clients needing help in completing preliminary information and review all forms for completeness.
Answer phones and provide basic program information and/or direct calls to appropriate personnel.
Conduct follow up activities on clients as assigned
Receive and record customer complaints concerning services and refer to manager for resolution.
Immediately, inform manager of all emergencies and safety issues. Follow division emergency/ safety procedures.
Arrange or remind clients of interviews or related appointments, follow up to determine client's reason if appointment is not kept, and reschedule if necessary.
Other duties as assigned by management.

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