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Check with seller Consumer Operations Officer Des Moines

Published date: April 3, 2022
  • Location: Des Moines, Iowa, United States

Job Brief

Provide ongoing support to all branch and private banking employees, in all markets, to ensure they are adequately trained and current with new and existing consumer products and services.

Job Summary:
The Consumer Operations Officer will provide ongoing support to all branch and private banking employees, in all markets, to ensure they are adequately trained and current with new and existing consumer products and services. They will act as a liaison between the branch staff and various operations departments to determine best practices and procedures and will work with the compliance department to ensure branch staff is up to date and aware of regulation changes. They will also act as the consumer services subject matter expert in the execution and deployment of projects for the division.

Primary Functions and/or Responsibilities:

  • Responsible for day-to-day research and resolution of problems/issues and exception approvals for branch staff, including Managers and Assistant Managers
  • Work alongside Consumer Process & Controls Manager to identify and analyze risks in order to document necessary internal controls
  • Ensure compliance with the bank’s overdraft policies and procedures
  • Write and distribute reports to aid the branch, division, and bank sales efforts
  • Assist in coordinating the compliance efforts of the consumer division as it relates to various regulations that govern consumer banking
  • Manage Consumer Services SharePoint site to ensure a useful and up-to-date resource for policies, procedures, product information, FAQs, customer communications, training materials, and branch alerts
  • Assist Consumer Process & Controls Manager in conducting audits of the branches and cash vault as it relates to efficiencies, dual control, cash handling, and other elements identified in internal processes and procedures
  • Assist Consumer Product Manager – Digital Services in developing product marketing materials to coincide with new product rollouts, upgrades, enhancements, or other changes to the product line
  • Research and identify training needs to meet the overall goals and objectives of the consumer division and report them to Retail Training Officer
  • Support the Retail Training Officer in the design, development and delivery of Retail training programs related to product and project deployment
  • Support the Retail Training Officer in the delivery of job specific training including system, software, procedural, and regulatory
  • Work closely with Consumer Product Manager – Digital Services and Sales and Development Manager to coordinate product communications. Utilize training manuals, resources, and other necessary materials to ensure the communication is consistent within all branch locations and business partners
  • Develop and administer procedures for the consumer division
  • Support the Consumer Process & Controls Manager in the research of potential systematic changes for risk reduction and process improvement
  • Support the Consumer Product Manager – Digital Services in the analysis of potential product offerings and make recommendations to management regarding implementation of those products or services
  • Interacts with vendors to assess products/enhancements
  • Leads product development teams of bank officers, bank staff and vendor representatives when implementing new products
  • Negotiates contract terms and pricing with existing and potential vendors which support the consumer services
  • Other duties as assigned
Education and/or Experience:
  • College degree preferred, but equivalent education and related job experience combination may be substituted
  • 2–3 years of banking experience
  • 1–2 years of experience in a leadership capacity preferred (i.e. team lead or supervisor)
Specific Skills, Knowledge & Abilities:
  • Understanding of bank operations
  • Ability to comprehend and create varying financial data reports and summaries (e.g. budgets, cost/benefit analysis)
  • Ability to lead, monitor, evaluate, direct, encourage, and motivate team members
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”

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