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Check with seller Contact Tracer Support - Mayor's Office of Employment Development Baltimore

Published date: April 3, 2022
  • Location: Baltimore, Maryland, United States

Class Description


Posting Number: 1166578
Classification: Contact Tracer Support
Functional Job Title: Career Navigator
Grade/Salary Range: 96D ($30,000- $65,000)
Location: Remote/Telework
Status: Temporary Position

Position Overview:
This position will provide job coaching and other career development support to temporary staff members at the Baltimore City Health Department (BCHD) who are part of the team responding to COVID-19. The Career Navigator will work with temporary staff members from the time of hire through their transition into permanent positions following employment.

Work involves coordination of all services for participants on assigned caseload. Services include various combinations of the following: career counseling, assessment, employability development planning, motivational and world of work workshops, job development, and job placement.

Essential Duties and Responsibilities:
Maintain updated information on programs and services available for participants
Assist participants with educational and employment resources in the Baltimore metropolitan area
Provide comprehensive case management and conduct individual and group assessment sessions with program participants to facilitate their transition to regular full-time or part-time employment, training, and/or post-secondary education
Maintain updated case notes on all participants
Implement work-based learning opportunities and oversee performance
Provides counseling support to both participants and employer to ensure job completion and positive termination/placement
Develop and maintain a collaborative relationship with MOED, BCHD, other partners, local organizations, and business stakeholders in an effort to link customers to workforce resources and employment support services
Perform outreach activities to generate job opportunities for participants, schedules interviews, and follow up with participants and employers
Work with designated staff to collect data for funders, including but not limited to exit surveys, quarterly surveys, customer satisfaction surveys, and employer satisfaction surveys
Develop and maintain individual employment plans for each participant
Facilitate the development and implementation of follow-up services for participants on assigned caseload
Submit written reports as requested by supervisor on time and in format requested
Perform other duties as required

Knowledge, Skills and Abilities:
Resident of Baltimore city with good knowledge of city's neighborhoods and resources
Experience working with individuals from racially and economically diverse backgrounds
Ability to assess employment readiness of job seekers
Ability to work as a member of a team to assure project completion
Ability to prioritize and organize multiple tasks in order to meet deadlines
Ability to communicate with private sector employers regarding workforce needs
Ability to maintain effective working relationships with participants, partners, program associates, and the public
Ability to express ideas, both orally and in writing
Proficiency with word processing, spreadsheet, and database applications including MS Word and Excel

Required Education and Experience:
Completion of at least three years at an accredited college or university, including courses in psychology, business administration, marketing, counseling, or related field
Three years of experience providing supportive services or experience working with the employer community
Or any equivalent combination of education and experience
Interested applicants may submit their resume via email
Please place Job Title and Posting Number in the subject line.

City of Baltimore, Mayor's Office of Employment Development is an Equal Opportunity Employer and Service Provider

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