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Check with seller Intake Specialist-Flexible Hybrid Model (M-F) Work in Office 2-3 days and Work from Home 2-3 Days Minneapolis

Published date: April 3, 2022
  • Location: Minneapolis, Minnesota, United States

Intake Specialist-Flexible Hybrid Model (M-F) Work in Office 2-3 days and Work from Home 2-3 Days - 22122742

Hillrom and Baxter have united, creating one of the world’s leading medical products companies. We are committed to our shared vision to transform healthcare. We're building on the legacy and strengths of two historically innovative and socially responsible companies that—when joined together—should better serve our patients, customers and communities. This is an exciting time to join us as we begin a new chapter, together.

No matter your role at Baxter, your work makes a positive impact on people around the world. You can expect to work with caring people who value relationships. Our teams are strong and empowered because we value differences. This is where you can do your best work and thrive in an international environment. This is where you can belong.

Description

The Intake Specialist verifies insurance benefits, establishes initial contact with patients/caregivers, and secures payment plans as needed when a new order is received for Respiratory Health equipment. This role utilizes online payer portals, and calls insurance companies to obtain all necessary information on benefits to determine coverage and payer requirements. The Intake Specialist secures information from the patients/caregivers to support medical necessity for reimbursement; reviews the prescribed therapy and its benefits, the in-home training process, the outcomes monitoring program, and the reimbursement process including financial assistance and payment plan options with the patient/caregivers while providing superior customer service.

After the first month of training, the hours for this role will be 10am - 6:30pm CST

Take advantage of a FLEXIBLE HYBRID WORK MODEL. Work in the office 2-3 days (Tue/Wed or Thurs) and work from home 2-3 days.

KEY RESPONSIBILITIES:
Perform verification of benefits to determine coverage and payer requirements
Load all benefit information correctly to allow for clean claims and streamlined revenue
Interview patient/caregiver to gather, confirm, and input medical, insurance and demographic information
Assess Face to Face documentation to determine if payor requirements are met
Assess or evaluate the risk of shipping device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements
Discuss patient financial liability, set-up payment plans, discuss patient financial assistance when needed and follow up on applications
Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence
Accurately document events and communications in a timely manner
Initiate the process for obtaining any necessary forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers
Provide timely follow-up with patient/caregiver when needed
Works collaboratively with multiple teams to optimize outcomes for our patients.
Facilitate return of device when patient no longer demonstrates benefit from therapy
Perform with the highest level of integrity, while by complying with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to enhance outcomes for our patients and their caregivers
Work collaboratively with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed.

Qualifications

Associates degree or higher preferred
3+ years of industry experience, preferably in health insurance and/or durable medical equipment
Third Party payer experience preferred
High level of reasoning ability to successfully resolve a variety of patient and business issues
Strong critical thinking and problem-solving skills
Exceptional written, verbal and interpersonal communications and presentation skills
Detail orientated
Proficiency in Microsoft Office Software
Experience with TIMS, preferred
Fluent in Spanish preferred

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

#INDHR

#LI- REMOTE

Job: Sales

Primary Location: United States-Minnesota-St. Paul

Schedule: Full-time

Travel: No

Posting Entity: Hillrom

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