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Check with seller Loan Officer -- Moorhead, MN Fargo

Published date: April 3, 2022
  • Location: Fargo, North Dakota, United States

  • This position will be on-site at the Moorhead Community/Campus location.*
  • This position may be a Loan Officer I, or a Loan Officer II, based on experience.*
Position Overview:
A Member Consultant interacts with members through a variety of communication channels including: Face to face, Drive Thru, Phones, Mobile Apps, Chat, SMS, and/or Video Banking. In listening to our member’s needs and goals, a Member Consultant recommends different types of consumer lending and account products, along with completing and decisioning consumer loan applications. Additionally, this role will also assist members with self-serve education, transactions, budgets, account maintenance, and other account related issues.

Duties and Responsibilities:
Open membership savings, checking, certificates of deposit, Individual Retirement Accounts (IRA), and other credit union accounts or products
Provide information and recommendations to members concerning services and products, directing them to appropriate person when needed
Assist members with consumer lending questions and applications
Listen to member needs, identify, and recommend products and services aligning with member’s needs
Determining different types of consumer loan and credit options that are available to the member
Analyze member’s financial situation and credit report to determine if it is in the member’s best interest to approve the loan
Review loan agreements and gather required documentation and ensure completeness and accuracy in accordance to policy
Approve loans within specified limits, and refer loan applications outside those limits to management for approval
Partner with members to understand their financial goals and assist in creating a personal budget to help them achieve those goals
Proactively reach out to members on products or services that would be a beneficial to help achieve their financial goals
Assist members with accurately and efficiently processing transactions
Provide education to members on our self-serve options
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
Other duties as assigned

Qualifications and Skills:
1+ years of consumer lending experience preferred
1-2 years of customer service or professional experience working with people required
Ability to navigate and resolve complex issues and situations
Achieve call goals set by leadership
Basic knowledge of credit and regulatory policy as it relates to consumer lending
Ability to consistently identify and cross-sell product and service opportunities that will be beneficial to the member
Strong analytical and decision making skills required with a high degree of accuracy
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Ability and drive to provide exceptional service to members and employees
Intermediate computer skills and the ability to navigate between multiple systems with ease

Workplace Environment:
Requires face-to-face interaction and coordination of work with other employees, and in-person interaction
Sitting 70-80% and standing 20-30% which is determined on your rotation within the branch
Working at a computer 98% of the day
Utilizing the phone 40-60%
Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
Lift, carry, push or pull up to approximately 50 pounds (cash/coin bags, supplies, etc.)

Required Work Schedule:
Shifts between the hours of 7am -7pm Monday – Friday, Saturday between 7am-3pm adding up to 40 hours per week.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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