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Check with seller Motor Vehicle Office Manager 2 (Communications Team, PCN 5338) Anchorage

Published date: April 3, 2022
  • Location: Anchorage, Alaska, United States

What you will be doing:
The Division of Motor Vehicles is seeking a motivated, organized, innovative manager to join our team as a Office Manager 2. We are looking for an applicant who is team oriented, organized, has great communication skills and management experience. Someone who can interpret statutes and regulations as they apply and can confidently manage, support and motivate communication based teams located across the state both in person and remotely to ensure compliance, consistency and public satisfaction.

Our organization, mission, and culture:
The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:
Ability - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.
Customer Focused - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
Passionate People - We have a positive attitude, the ability to learn and grow, are self-motivated, service orientated, inquisitive, observant, and demonstrate accountability and teamwork.
Expertise - SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.
Champions of Change - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The benefits of joining our team:
This position offers opportunities to work with Alaskans in all remote facets and includes participation in special projects. We offer the possibility of hybrid remote work schedule. Typical work hours are Monday - Friday 8:30 - 5:00 with a half hour lunch or 8:00 - 5:00 with an hour lunch.

DMV's diversity aids in developing communication, analytics, statute and regulation familiarity and problem solving skills while getting the opportunity to help the great people in the State of Alaska.

The work environment you can expect:
This position can be located in Anchorage, Fairbanks or Juneau. The incumbent will plan, coordinate and directly manage the office manager I's who oversee the day to day operations of our electronic communications team, our call center team comprised of staff who work directly with the public.

Who we are looking for:
To be successful in the position, the ideal candidate will possess the following core competencies:
Excellent Customer Service – Demonstrates their ability to exhibit exceptional customer service skills with both internal and external customers and the ability to handle demanding, upset, or confused customers who were not satisfied with the level of service provided by others.
Computer Knowledge – Demonstrated ability to use computers and common business software such as MS Office.
Interpersonal Skills – Demonstrate strong interpersonal skills by creating and maintaining a professional work environment.
Work Independently – Demonstrate independence by using strong decision-making skills and solving complex problems. Demonstrate ability to manage time efficiently in order to complete work in a timely manner and meet conflicting deadlines.
Management – Ability and experience directing the work of others. Ability and experience auditing, correcting and reconciling the work of others. Demonstrate strong written and verbal communication skills. Possess knowledge of statutes, regulations or policies and how to interpret them.

If this sounds like your skillset, or one you would like to develop, please submit a cover letter and application/resume through Workplace Alaska.

Because this position could be based in Anchorage, Fairbanks, or Juneau, please clearly indicate which location your are interested in, by addressing it in your cover letter.

Minimum Qualifications

One year of experience supervising employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Office Manager 1 with the State of Alaska, or the equivalent elsewhere.
OR
Two years of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
Two years of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

RESIDENT REQUIREMENT
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

REQUIRED

At time of interview, please bring:
Two professional references.

COVER LETTER
Applicants are required to attach a cover letter to be considered for this position. Applicants who do not attach a cover letter may not advance to the interview phase of this recruitment.

The cover letter should be a professionally formatted cover letter that describes how your education and experience positions you to be an ideal candidate for this position. The cover letter and applicant package will be used to determine which applicants advance to the interview phase of the recruitment and selection process.

SALARY INFORMATION

Base salary for:
Anchorage ….. $2,352.00/biweekly
Juneau …….…. $2,469.60//biweekly
Fairbanks ….… $2,422.40//biweekly

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required at the time of interview.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission (including account creation) or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or 907-465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position, please contact the hiring manager listed in the Contact Information section below.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

Lauren Whiteside
DMV Program Manager
Phone: 907-269-5129
lauren.whiteside@alaska.gov
Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See http://doa.alaska.gov/drb/programs/index.html for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee http://doa.alaska.gov/drb/retirement/index.html for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.See http://doa.alaska.gov/drb/ghlb/employee/health/gymListing.html for additional information

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