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Check with seller Office Assistant Milwaukee

Published date: April 3, 2022
  • Location: Milwaukee, Wisconsin, United States

Joy House – Milwaukee Rescue Mission Division for Women & Children: The women and children who come to us for emergency or long-term support rely on the safety, love and warmth of Joy House and its many services. We nourish and nurture them through training, education and spiritual guidance so they can make better lives for themselves and for their kids.

Joy House is seeking a Christian woman to fill a full-time Office Assistant position to provide administrative support to ensure efficient operation of Joy House’s centralized coordination and communication hub. This is a key position to demonstrate guest care, hospitality and encourage positive interactions among staff and guests.

WORK SCHEDULE: Full-time, 1st shift

LOCATION: Central Campus, 830 N. 19th Street, Milwaukee, WI. 53233

RESPONSIBILITIES:
Perform telephone assessments with all callers and schedule emergency intakes when necessary
Answer and direct incoming phone calls to appropriate staff, take messages and communicate appropriate information to callers
Monitor the Joy House lobby and dayroom to maintain a calming atmosphere
Operate multimedia for guest and staff
Provide quality assurance for intake and statistical forms
Record stats for all of Joy House and prepare statistical reports for Office Manager
Communicate vital information (shift events) via electronic log
In the absence of administrative staff, maintain the operation and function of Joy House by assessing immediate needs, providing direction, and supervising 1st shift staff
Train new staff on the proper handling of intake calls and assessments and how to operate the phone system, security camera and intercom system
Familiarize new staff with office area logistics and procedures
Assist guests with accessing their medications, copying forms and documents, and addressing other needs
Confirm, greet, and direct volunteers
Assist staff with daily tasks when necessary (escorting families to meals, check-ins, etc.)

QUALIFICATIONS:
Undergraduate degree, preferably in applicable field (social work, hospitality, communications, office management, data entry) and/or 2-4 years of office/administrative work experience
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Excellent oral and written communication skills
Strong organizational, prioritization, and time-management skills
Detail orientated with high degree of accuracy
Ability to work effectively with diverse families, to use discretion and to stay calm and tactful under pressure
Ability and willingness to follow instructions, to be flexible and a team player
A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
Pass a pre-employment background check and drug test

EXCELLENT BENEFIT PACKAGE:
Competitive salary
Excellent Medical, Dental, and Vision Insurance
Health Savings Accounts with employer match
Life and Short/Long Term Disability Insurance
401K with generous employer contribution
Paid holidays and generous PTO
Health Club reimbursement
Free onsite parking
Free meal available during shift
Business Casual/Casual Dress

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