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Check with seller Pharmacy Support Administrator I Portland

Published date: April 3, 2022
  • Location: Portland, Maine, United States

Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Store Support Services (2761796)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https:// www.retailbusinessservices.com .

Position Summary:
The Help Desk Support associates will be responsible to resolve a wide variety of processing issues at Ahold Delhaize based pharmacies such as third party processing issues and password resets. Help Desk Associates are also responsible assisting in filling, resolving, and maintaining prescriptions submitted through the IVR and internet.

Job Description:
Responsible for acting as level 1 Pharmacy application support for Hannaford and Food Lion retail stores that operate under PDX EPS, which includes ticket creation and accurate escalation for efficient incident resolution.
Creating and maintaining user accounts in EPS, addressing workflow processing issues, assisting with system errors, and troubleshooting communication issues between EPS and pharmacy hardware.
Daily maintenance of data feeds including server bounces, data recovery, issue research, and drug file creation and maintenance.
Other duties as assigned as needed.

Skills and Abilities:
Excellent communication skills with a customer service mentality
Ability to multi-task
Self-motivated with a drive for professional growth within the organization
Attention to detail

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.
If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices. com >
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Job Requisition: 237788_external_USA-ME-Scarborough_3252022

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