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Check with seller Access Center Specialist II - Part-time Wilmington

Published date: April 3, 2022
  • Location: Wilmington, Delaware, United States

Nemours is seeking a part-time Access Center Specialist to join our team in Wilmington, DE.

This position requires full-time training for the first 8-10 weeks of employment (Monday-Friday 8:00am-4:30pm or 8:30am - 5pm)

The Access Specialist II is responsible for monitoring registration and insurance related items that fall into patient work queues to ensure timely claim filing. This role works collaboratively with medical secretaries and department managers to ensure all patients' access needs are met. The Access Specialist II is required to provide superior customer service to both internal and external customers, and represent Nemours in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

Essential Functions:
Promptly answers incoming calls to schedule appointment for patients; makes outbound calls when follow-up is needed.
Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
Ensures efficient processing and documentation of all information required for insurance verification, registration and billing in the Electronic Medical Record (EMR) system.
Schedule patient appointment according to established division guidelines and communicate updates and barriers in a timely manner.
Ensure urgent diagnosis and appointments are handled with priority and escalation processes are utilized when necessary.
Verify insurance eligibility and authorizations utilizing the available resource tools.

Education: High School Diploma, Associates Degree preferred
Experience: 1 -3 years of Customer service required, call center preferred
Insurance and scheduling experience preferred
EPIC or other EMR knowledge a plus

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