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Check with seller Claim Call Center Representative (Part-time) Louisville

Published date: April 3, 2022
  • Location: Louisville, Kentucky, United States

Overview:
Serves customers/members and answers inquiries, resolves problems, and takes First Notice of Loss calls.

Responsibilities:
ESSENTIAL FUNCTIONS

Answer telephone, direct calls, and handle inquiries.

Establish claim files and record claim notes for First Notice of Loss document.

Perform claim maintenance.

Assist district claim manager, claim adjusters, property adjusters, automobile physical damage appraisers, and others as assigned.

Serve as a catastrophe team member or assist other claim offices or locations as required.

Assist and cooperate with all company personnel.

Regular, predictable attendance as employee has to physically be in the office.

This list of essential functions is non-exhaustive and may be supplemented as needed.

OTHER RESPONSIBILITIES

Provide assistance to other claim offices.

Type letters and forms required to process assigned work.

Maintain knowledge of auto and property policy contracts.

Participate in company training and industry sponsored education programs and seminars.

Properly use and maintain company equipment, supplies and office facilities.

Pursue professional development.

JOB SPECIFICATIONS

Physical demands: Normal vision and hearing (with or without correction); Sitting; Speaking; General fine motor skills.

Mental demands: Analytic reasoning; Prolonged concentration; Ability to perform under high stress; Ability to deal professionally with change.

Environmental factors: Standard office lighting, temperature and noise.

Equipment: Telephone; Computers; Calculator; Copier; Fax; Keyboard.

Qualifications:
High school diploma or GED.

Average typing skill (35 wpm) desired.

Previous experience in claims or insurance office preferred

Experience in the use of office equipment.

Courteous telephone manner.

Ability to communicate effectively orally and in writing.

Ability to make timely decisions and act in confidential manner.

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