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Published date: April 3, 2022
  • Location: Billings, Montana, United States

Summary: Responsible for traveling to various local customer locations providing excellent customer service. Promote, advertise, and organize leagues to maximize player patronage. Basic service to gaming machines and amusement equipment. Receive verbal and written instructions regarding duties to be performed. Communicate effectively with all company employees to accomplish organizational goals.

Essential Functions and Responsibilities:
Run Dart League and tournaments. Promote and increase dart league participation and tournament play.
Produce league season schedules and tournament dates/sites.
Maintain and manage league dues and sanctions for dart league.
Collect gaming machines and amusement games in vended locations using Route Track wands. Responsible for cleaning and basic service while at location, which includes checking bulb, printer ribbons, paper, etc.
Reconcile and balance to collection sheets done on location and take deposit to the bank.
Responsible for repairing and updating amusement and gaming equipment.
Respond promptly to customer needs; solicit customer feedback to improve customer service; respond to requests for service and assistance in a friendly and timely manner; meet commitments made to customers; handle difficult customer situations professionally and report to management.
Communicate effectively with management to determine any equipment placement at current and new locations.
Assist in moving and installing gaming and amusement equipment at customer locations.
Ensure all required paperwork for collections, service, and moves is completed and given to appropriate office personnel.
Maintain a clean working environment and ensure all projects are cleaned up when finished.
Report the depletion of any inventory such as hardware, light bulbs, plush etc.
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
Perform other duties as assigned.

Basic knowledge of all rules and game play pertaining to the sport of Darts.
Basic knowledge of computers, the internet, and have the ability to adapt to multiple web-based software programs and Microsoft products.
Knowledge of math with the ability to use all units of measure using whole number, common fractions, and decimals
Ability to apply common sense reasoning to a variety of situations
Proven experience providing high level of guest service
High School diploma or equivalent.
Ability to functionally communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States

Work Cards

Valid Driver’s License

Physical Requirements

Regularly lift and/or move up to 50 lbs.
Occasionally life and/or carry up to 100 lbs. at floor, knee, waist and/or chest levels
Frequently bend, reach, twist, squat, kneel, sit, stand, and walk
Constant use of hearing and vision, distinguish between shades of color, and use tools and equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Occasionally exposed to work near moving mechanical parts
Moderate noise level


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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