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Check with seller Dealer Parts Support Analyst Milwaukee

Published date: April 3, 2022
  • Location: Milwaukee, Wisconsin, United States

Overview:
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.

Do you have a passion for delivering exceptional customer service with confidence and a high level of professionalism? Do you enjoy working remotely? If so, CNH Industrial Aftermarket Solutions (AMS) may have an opportunity for you.

We are currently seeking a Dealer Parts Support Analyst II to join our team. In this role, you will manage inquiries from the CNH Industrial dealer network regarding parts that are shipped directly from CNH Industrial suppliers to the dealers.

Responsibilities:
Work closely with external suppliers to reconcile open order board for all Direct From Supplier orders, including expected ship dates, order cancellations and order modifications as necessary
Work closely with suppliers, depots and internal marketing, sales, service, and others to expedite urgent National Account parts orders and address issues.
Provide timely, thorough, and accurate communication to National Account customers, associated internal teams, and management
Build and maintain strong partnerships with suppliers by ensuring timely reconciliation of invoice or payment issues, including processing supplier invoices to invoice the dealer and process payment to supplier
Process Dealer Change Notification requests to ensure all new dealer setups, terminations, etc. are completed accurately.
Process Cross Border Buybacks for dealers
Promptly answer dealer inquiries via phone and dealer generate requests
Ensure a high level of dealer satisfaction by assuming ownership of all inquiries and provide accurate and timely updates until resolution. Think and act in ways that put our customers first, while maintaining the business requirements
Act as back-up for Vendor Direct invoicing, Export, and Materials escalations

The salary range for this position is $48,000 - $70,000 plus quarterly incentives based on targets. (Actual salary offered will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Compensation & Benefits: We offer competitive pay with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!

Qualifications:
Bachelor's Degree OR 5+ year's customer service experience may be considered in lieu of degree
Must supply own internet connectivity with a minimum of 10mpbs unless able to work from a CNH Industrial established facility
Candidate must be able to work 8AM-5PM Central but may require flexible schedules with shifts between 7AM and 6PM Central Time - occasional weekends required

EEO:
CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here.

If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.

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