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Check with seller Fraud Premium Servicing Specialist (Hybrid) - Starting in May 2022! Phoenix

Published date: April 3, 2022
  • Location: Phoenix, Arizona, United States

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience everyday. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Are you interested in protecting American Express card members from fraud? Would you enjoy stopping fraudsters? How about helping card members by educating them about scams, phishing, and other security concerns?

If so, Global Fraud Protection Services is searching for candidates like you as an Account Protection Specialist. Our Fraud teams are responsible for protecting new and existing customers against potential identity theft and fraudulent applications. This isn’t just for card accounts either, as the team oversees all products in the American Express portfolio. It’s an exciting opportunity as there is always something more to learn and do to protect our customers.

Successful Account Protection Specialists are proficient at:
Listening to and connecting with the customer
Exercising sound judgment in a world that is gray vs. black/white
Delivering excellent service even when sharing a difficult message
Thinking analytically with strong attention to detail and a commitment to accuracy
Empathizing with and educating fraud victims
Driving innovation and change by identifying trends and flagging opportunities for better servicing and reducing fraud
Receiving and incorporating feedback to continuously improve

Qualifications:
2 or more years of Fraud and/or Customer Service experience
Comfortable navigating multiple systems while simultaneously interacting with the customer
Proficient with Microsoft Office
Proven ability to effectively manage change and remain calm in stressful situations

Additional Details:
Fraud’s business hours are 5am-10pm (MST) 7 days a week.
Though these positions will start out in a virtual capacity, all positions will work within a Hybrid model at 18550 N. 56th St, Phoenix, AZ 85054.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

#RAD_GSGHybrid

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