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Check with seller Associate Analyst - Processing Flat Cancellations Jacksonville

Published date: April 3, 2022
  • Location: Jacksonville, Florida, United States

General information
Career area
Commercial Lending & Operations
Work Location(s)
12808 Gran Bay Parkway West, Jacksonville, FL
Remote?
No
Ref #
11722
Posted Date
Wednesday, March 16, 2022
Working time
Full-time
Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity
Assist Managers as needed regarding daily funding questions from the team, as well as issues and/or processes related to the Consumer Operations in order to provide Best in Class service to dealers and customers.
The Work Itself
Train and develop Processors through side-by-side coaching Handle escalated issues from Dealers, Underwriting, Account Executives, etc.: promptly investigate and simplify complex problems.
Complete Audits of new hire discounting work product.
Educate on quality and compliance.
Assist in daily management and monitoring of EASE Processor queues.
Monitor and maintain acceptable levels of aged contracts, assist Resolution Specialist and Front End Processor daily.
The Skills You Bring
1+ years in customer service or financial services industry is needed.
Bachelor's degree in business related discipline preferred.
Prior leadership experience is needed.
Education may be used as a proxy for experience.
Ability to perform technical based activities.
Knowledge of and exposure to fundamental theories, principles and concepts.
Leveraging technical expertise and relationships to contribute to strategy and drive business results.
How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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