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Check with seller Automotive Mechanical Claims Specialist – Remote Newark

Published date: April 3, 2022
  • Location: Newark, New Jersey, United States

Ally Financial only succeeds when its people do - and that’s more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity


Are you searching for an opportunity to take your automotive mechanical expertise & use it in a new and exciting way with an Ally? Mechanical Claims Specialists are integral members of our insurance team. Their primary responsibility involves providing policy assistance and technical claim support on the vehicle service contract program and other insurance programs (GAP, Tire & Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions. They provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.

The Work Itself

  • Handle inbound calls and written correspondence from customers, repair facilities and financial institutions to assist with policy administration and claim inquiries.
  • Efficiently engage repair facilities to acquire pertinent repair information to adjudicate vehicle service contract claims
  • Addressing inquires and collecting information using active listening and a probing approach
  • Validate information provided through research, manuals, database or contacts
  • Achieve total customer satisfaction in every interaction and making sure you are meeting or exceeding departmental objectives

The Skills You Bring


  • Strong mechanical knowledge or experience required. Direct experience within the automotive repair industry preferred.
  • Exceptional communication skills with the ability to negotiate effectively with repair facilities to acquire pertinent information.
  • Effective problem solving skills with the ability to objectively handle conflicting priorities.
  • Proficient using a computer along with reliable, fast internet as well as a distraction free work environment.
  • HS diploma or equivalent required. Bachelor's degree preferred.
  • Reliable with the ability to follow an 8-hour shift between 7AM and 7PM CST.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
  • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
  • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work @ ally . com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Work Location(s)
Work From Home, Remote, AZ, Work From Home, Remote, FL, Work From Home, Remote, GA, Work From Home, Remote, IL, Work From Home, Remote, ME, Work From Home, Remote, NC, Work From Home, Remote, NJ, Work From Home, Remote, PA, Work From Home, Remote, SC, Work From Home, Remote, TX, Work From Home, Remote, UT

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Work Location: Multiple Locations

Contact seller Share

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