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Check with seller Beach Candy Ambassador Honolulu

Published date: April 3, 2022
  • Location: Honolulu, Hawaii, United States

Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:
This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, the Aston Waikiki offers a on-site activities desk ready to curate a number of fun experiences.

Overview:
The Beach Candy Ambassador is responsible for greeting members and guests, answering telephones, processing rentals/sales transactions and receiving, tagging and controlling inventory. The Retail Shop Attendant is responsible for assuring each guest/customer is properly serviced through all retail and rental equipment transactions.

Responsibilities:
Employee must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Greet and welcome all guests and members.
Assist guests in the rental process. Including information on how to properly use equipment.
Build guest rapport and establish possible sales opportunities
Be knowledgeable about and provide basic information on water activities and safety.
Assist the sales effort by providing information and communicating potential guest/member needs to retail manager.
Receive, clean, and properly store returned rental inventory.
Ensure shop is prepared for proper opening and closing each day.
Assist in setting up and maintain the cleanliness and orderliness of rental inventory.
Assist with quarterly inventory as needed.
Ensure overall guest satisfaction.

Qualifications:
High school diploma or equivalent
2 years retail experience preferred
General knowledge of water activities/surfing preferred.
Must be proficient with computers and POS systems.
Flexible and long hours sometimes required.
Light work – Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
This position is very active and requires standing, walking bending and kneeling
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to guests needs, wants, and concerns.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the rental shop.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Maintain general cleanliness of rental shop, including displays and retail areas.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

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