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Check with seller Airport Operations Assistant Phoenix

Published date: April 3, 2022
  • Location: Phoenix, Arizona, United States

Airport Operations Assistants perform a variety of safety, security, and customer service tasks in airside and landside operations at the airport. Typical types of duties include extensive face-to-face public contact, handling inquiries and complaints from airport users; performing traffic, pedestrian, and crowd control functions; responding to and aiding during aircraft and other emergencies; conducting airport operational, safety, and security inspections as prescribed by federal regulations and taking appropriate actions to ensure compliance with airport and federal rules and regulations, as well as Phoenix City Code. All Airport Operations Assistants are required to drive on City business.

Applicants must have an acceptable driving record to be considered for employment. For more information on this position, please click on the following link to hear an Airport Operations Assistant discuss the job:


Knowledge of Part 139 Airfield and Part 1542 Security regulations and procedures.

$17.97 (minimum) - $26.08 (maximum) hourly / $37,377.60 - $54,246.40 annually.


A comprehensive benefits package is offered which includes traditional pension with employer and employee contributions; choice of medical HMO, PPO, or HSA/HDHP plan; wellness incentive of up to $720 annually; dental; vision; life insurance; long-term disability; 401(a) and 457 plans; medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan; bus/light rail pass; tuition reimbursement program; paid time off includes 12.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.

For more details, visit: Unit 003 Benefits

Pension Information


Two years of experience serving as a security guard at a major international airport.
Other combinations of experience and education which meet the minimum requirements may be substituted.
The City job description can be found here.
The following list is not all inclusive but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers
For information regarding pre-screening and driving positions, click here.

The City of Phoenix has paused plans to implement a federal mandate requiring all city employees be vaccinated against COVID-19. This decision comes after a series of legal challenges and a ruling from a federal judge which temporarily halts the COVID-19 vaccine mandate for federal contractors nationwide. If the requirement is reinstated, the City of Phoenix may require new hires to provide proof of full COVID-19 vaccination status as a condition of employment. After a conditional offer has been extended, candidates may request a reasonable accommodation based on a medical disability or for sincerely held religious beliefs.


The minimum qualifications listed above, plus:
Experience working with and assisting customers in varying stressful situations.
Experience resolving customer issues and providing information to the public in a friendly manner.
Airport Certified Employee (ACE); AAAE in Airport Operations or Airport Security or Airport Communications.
Classes completed towards a Bachelor's degree in Aviation such as Aviation Management, Safety Science, Global Security and Intelligence Studies or any other Aviation related field is a plus.
Some positions in this classification require the use of personal or City vehicles on City business.
Individuals must be physically capable of operating the vehicles safely, possess an appropriate valid Arizona driver's license, possess personal insurance coverage, and have an acceptable driving record.
May be required to work irregular hours, second and/or third shifts, weekends, holidays, and evenings.
Requires working outside in a variety of environmental extremes such as heat, cold, rain, air pollution, and dust.
Requires, walking for prolonged periods which may include walking over rough, uneven, or rocky surfaces.

Recruitment closes April 14, 2022. All materials must be received by 11:59 p.m. on this date.

This recruitment and any interview process as a result of this recruitment may be used by multiple hiring managers and multiple departments throughout the City to fill any related current or future vacancies; other recruitments and appropriate eligible lists may also be considered.


Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.


During the current health crisis, job interviews may be held by video or audio conference.
Please be aware that you may be required to wear a face covering or use other personal protective equipment (PPE) related to the COVID-19 pandemic.
If you are in need of computer resources, click here for free options.
Explore other Employment Opportunities with the City of Phoenix.
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If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700.

Airport Operations Assistant, JC:24010, ID# 44745, 4/1/2022, 6 mos., SA, Benefits: 003

City of Phoenix employees commit to Work Smart, Spend Wisely, Be Kind.

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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