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Check with seller Analyst- Business Systems Phoenix

Published date: April 3, 2022
  • Location: Phoenix, Arizona, United States

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Do you like to find the errors in things? Love to proofread and see what "might" go wrong? Do you always have the Customer in mind and want to make sure they get exactly what they want? If yes, come join our team of professional defect finders who are true advocates of the User Experience. The Testing and Remediation Assurance Management (TRAM) team is on the cutting edge of nearly all GSG user-facing projects from new product launches to changes in our existing portals. Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout the Global Services Group family. We are looking for detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our Customers.

What we are looking for in an ideal candidate:

  • A leader amongst your peers
  • Not afraid to speak up for what you feel is right and challenge back (graciously)
  • Has proven experience in speaking and working with multiple levels of leadership
  • Has a global view versus a siloed focus
  • Has the desire to lead as well as perform user testing activities
  • Proven success in continued learning!
Responsibilities Include:
  • Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications from an End-to-End (Customer Journey) perspective. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents.
  • Tracking and monitoring defects that arise during UAT, and seeing them through to resolution.
  • Preparing all testing-related documentation.
  • Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.
  • Forging strong relationships with various internal business partners, technical partners and vendors
Required Qualifications:
  • Good understanding of end-to-end processes in Global Services Group operations areas as well as the customer journey.
  • Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.
  • Proven self-starter with strong problem solving and decision making skills.
  • Ability to assess risks, impacts or implications to operations areas or the customer.
  • Strong written and verbal communication skills, including preparation and delivery of formal presentations to varying levels of leadership.
  • Applied knowledge of Microsoft Office suite of products.
  • Ability to flex work schedule to meet project demands including extended workday and/or possible weekends at times.
  • Preferred familiarity with Amex project methodology (SDLC, Agile) and related testing methodologies. Prior testing experience is a plus.
  • A passion for our Customers!!
Functional Area-Specific Qualifications:
Strong proficiency in servicing and navigation with GSP, CSP, MYCA and Triumph is preferred

Applied project management experience and/or equivalent certification(s) is a plus

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

In addition to completing a primary COVID-19 vaccination series, which is a requirement in place today, effective March 1, all medically eligible colleagues must have received a booster shot in order to work in or visit any of our offices in the U.S. or attend company gatherings both onsite and offsite. This requirement is subject to legally required accommodations.

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