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Check with seller Assistant Manager of Operations Wichita

Published date: April 3, 2022
  • Location: Wichita, Kansas, United States

Essential Job Responsibilities and Duties

Responsible for all aspects of the donor center in the absence of the Director of Center Operations Center
Responsible to be proficient in all areas of the donor collection process.
Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee
Work with center leadership to develop action plans to maximize center efficiency
Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination, and the maintenance of all personnel records
Determine the adequacy and adjust inventory levels of all goods and supplies necessary for the operation of the donor center
Construct and submit timely and accurate reports on a daily/weekly/monthly or as required basis
Collaborate with the training department to ensure that staff training is facilitated and training goals are met
Develop and implement active donor recruitment advertising campaigns to improve production levels
Manage and develop talent within the donor center. Participates in the selection of new staff for the donor center
Participate in the interviewing of center staff and assists in the selection of center staff
Work collaboratively with staff, peers, and management to achieve business goals. Communicate continuously and resolves conflicts proactively
Provide timely feedback on performance and initiates disciplinary action when necessary
Participate in the evaluation and review of center staff
Direct and monitor the performance of outside vendors
Learn and maintain thorough familiarity and compliance with all state and federal regulations, Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), and internal Company Procedures
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
Other duties as assigned

Core Values (Standards of Behavior)

To perform the job successfully, an individual should demonstrate the following:


Approach the workday with vigor and enthusiasm
Showcase positivity in actions, thoughts, and communication with colleagues, employees, and donors
Driven by the purpose of enhancing the lives of our patients through expert plasma collection


Operate with integrity by doing the right thing every time
Utilize effective communication to set expectations
Seek to understand barriers through the identification of root causes and take corrective action
Showcase open mindedness in search of the best ideas and talents


Hold themselves responsible in regard to their performance and behavior
Showcase transparency and honesty in all interactions
Possess follow-up and follow-through

Service Excellence

Going above and beyond to ensure that our people receive timely and accurate service
Ensuring that all employees are equipped with the proper knowledge and training needed to meet the expectations of their jobs
Seek what is best for the company versus what is best for self

Mutual Respect

Treating people with courtesy, politeness, and kindness
Showcasing receptiveness to diverse thoughts and opinions of others by fostering an environment of inclusion
Steering clear of behavior that insults, belittles, or undermines the beliefs of others


Defy the odds by creating a culture of openness, engagement, and opportunity
Remain steadfast to the purpose
Continuously set the bar high for ourselves and those that we service


High school diploma or equivalent required
Minimum of two (2) years relevant work experience including one (1) year experience in a supervisory position, preferably in a regulated industry or;
Associate’s Degree in Science or Business Management


Strong verbal and written communication skills
Must have above average problem-solving and decision-making abilities
Proficiency with computers
Must have explicit attention to detail
Must have excellent analytical skills, organization skills, and follow-up
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Travel Requirements

There may be some paid travel for training required.

Physical Requirements

Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Manual dexterity to perform all phases of donor plasmapheresis
Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc
Ability to stand for extended periods of time for up to four (4) hours at a time
Ability to lift, tug, pull up to fifty (50) pounds

Work Environment

Typical work environment with moderate noise level
May be exposed to freezing temperatures for short periods of time
Occupational exposure to bloodborne pathogens

Benefits Summary

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid holidays
Health Savings Account (HAS)
Employee Assistance Program (EAP)
Pharmacy Benefits
Short term/Long Term Disability options
Accident and Hospital Indemnity options

Salary: $55,000 - $58,000 per year depending on experience.

High School or better

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