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Check with seller Business Analyst Boise

Published date: April 3, 2022
  • Location: Boise, Idaho, United States


Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success.

The Office of Information Technology Services (ITS) currently has an opening for a Business Analyst (BA) position in the Chinden office in Boise. This position will be part of the ITS Application Services Team which includes Application Software Development, Data Base Administration, Application Hosting and GIS.

The BA will evaluate agency business requirements in order to assist in project prioritization, agency strategic alignment and project requirements development in order to ensure maximum value to the state for all project investments. This position works directly with all of the Application Development, Application Support, Database Administration, and GIS teams to deliver customer products. Technical knowledge of best practice software solutions and products is required.

The selected individual must have the ability to ensure alignment between agency business needs and business system design and functionality in a variety of computer systems across a wide range of Idaho State agencies. This position will facilitate new and enhanced business system functionality, improve, and refine existing business processes, develop business requirements, and communicate project and business goals between product owners and teams at ITS involved with the implementation. The BA will work with ITS Team members, including another BA to continuously refine and optimize operations in the ITS Application Services Team.

Excellent low-cost Health, Dental, Vision Insurance
Participation in one of the nation's best state retirement systems PERSI Retirement
Generous vacation and sick leave accrual beginning as soon as you start
Eleven paid holidays a year
Multiple savings plans, including optional 401k & Deferred Compensation plans
Group Life Insurance/Disability Insurance/Supplemental Life Insurance
Employee Assistance Program
Wellness Program
Benefits Summary (Download PDF reader) (Download PDF reader)

Please note: The successful candidate will be required to pass a fingerprint-based background check.

Example of Duties

Evaluate agency needs, operations, services, and statutory obligations to develop and recommend best possible solutions
Perform role as a Product Owner for one or more software development teams
Coordinate the gathering and reconciliation of detailed business requirements and systems requirements for system development.
Assist the agency and project management teams to evaluate and establish project priorities across a large project portfolio.
Evaluate, reconcile, and define project change requests and associated project and budget impacts.
Define project scope, establish project budgets and associated delivery and resource requirements.
Evaluate, define, improve, and establish key performance indicators (KPI) that provides feedback on project delivery performance and project delivery outcomes.
Collaborate with business managers and specialists in policy and operations to ensure business system functionality meets business requirements, strategic alignment, budget requirements and timelines.
Facilitate project discovery and requirements gathering meetings between IT and agency business teams and key stakeholders.
Collaborate with Information Technology staff to ensure best practices are addressed through requirements. Ensure that the best use of available technologies is leveraged, whether that is custom application development or using out-of-the-box solutions. And confirm that system improvements are understood and considered in business system solutions.
Obtain approvals to proposed changes in project scope, quality, budget, or schedule in conjunction with the project delivery manager and key stakeholders.
Recommend and plan actions to bring about compliance with regulations and program goals.
Facilitate communication throughout the agency regarding IT priorities and practices.

Minimum Qualifications

Good knowledge of:
Project management.
Organizational/business analysis and evaluation.
Process improvement methodology.

Technical knowledge of best practice software products and solutions
Experience with Agile software development processes
Knowledge of Laserfiche, Geographic Information Systems (GIS) are not required, but will be beneficial.

Supplemental Information

At this level, analysis is complex due to variations in the organization, operations, and systems processes. The responsibilities of these positions involve large and/or complex statewide programs and operations requiring compliance at the state and federal level. The actions and decisions made by this position involve and impact Idaho agencies statewide, as well as the work of other divisions within the agency, cross-agency integrated systems, clients, and private providers. Work affects the primary operation(s) and program(s) at different organizational levels or geographical locations within the agency and requires a comprehensive understanding of the business, including operational design, policy parameters and related technology.

Please enter your responses to the supplemental questions in the space provided. You must have the minimum level of experience or education described in the typically gained by statements for each question to qualify for this position. Scoring will be based on the information you provide. A higher rating may be obtained based on the extent of your education and experience, so take your time to provide a detailed and complete answer to each question. Please do not cite, Refer to Resume or See Resume as a response.

Thank you for your interest in employment with Information Technology Services!
If you have questions about this position please contact us at:

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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