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Check with seller Coach, ACH/Fraud Alert Operations Salt Lake City

Published date: April 3, 2022
  • Location: Salt Lake City, Utah, United States

Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us.

We’re designing a best-in-class servicing strategy that fits the lifestyle of our target customers. Come and help us bring that strategy to life! We’re currently a small group; you’ll have the opportunity to learn, design, and build something amazing. We need people who are excited to solve problems and build the bank of the future!

If you love developing and coaching others while working on challenging complex issues, this role may be for you.
What you'll be doing
Oversee day-to-day operations within the ACH Fraud Alert Operations Team
Perform quality control audits, to ensure your team is in compliance with regulations and department procedures
Assist in developing, coordinating, and enforcing, policies, procedures, and productivity standards
Responsible for managing fraud alert workload and working with the ACH Fraud Alert Team Leader to fairly distribute work and provide training, coaching, and feedback surrounding timely and proper feedback to employees
Build training curriculum for newly hired employees and set those employees up for success
Provide exceptional customer service for Varo’s customers across our different financial products, primarily providing customer support via email, but will require secondary support via phone
Handle escalated customer issues, and work side by side with agents to resolve complex issues or complaints
Drive improved performance on established Fraud KPI’s supporting achieving desired function objectives
Holds limited approval authority in making business decisions related to Fraud Operations financial decisions
Complies with all regulations as required by law, including but not limited to the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and other regulations as required by law as it relates to the position
You’ll bring the following required skills and experiences
Minimum of 1 to 2 years experience in a Fraud Operations Function
Experience with ACH Fraud
Experience working with Visa’s alert detection system as well as outside vendor products such as Falcon, VROL, Bottomline, Actimize, Verafin, and/or other Fraud Alert detection systems
Previous leadership experience in coaching, developing and providing feedback to team members
Ability to assist in scheduling and staffing to meet our SLA's
Analytical skills
Advanced writing skills with experience in creating operating policies & procedure documents
High school diploma, GED, or B.A. or B.S. Degree or qualification in a relevant business discipline is highly desired
We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!

About Varo
Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer.

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

Varo. A bank for all of us.

Our Core Values

  • Customers First
  • Take Ownership
  • Respect
  • Stay Curious
  • Make it Better

Contact seller Share

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