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Check with seller Customer & Operations Communications Supervisor (Hybrid) Chicago

Published date: April 3, 2022
  • Location: Chicago, Illinois, United States

We have a wide variety of career opportunities around the world - come find yours.

The Customer & Operations Communications Supervisor demonstrates United's shared purpose & values. The primary responsibility of the role is to provide accurate flight information directly to our customers via text, email, the united application and The role works closely with various stakeholders using operational tools to determine flight delays to craft a tailored message for our customers and employees. This position will also be responsible for crafting operational communication such as travel waivers and operational advisories.

Job overview and responsibilities

Manage a wide range of communication requests that support our operation and teams across the company
Utilizing operational tools like SHARES, Unimatic, Volare to determine root cause of a delay
Support Leadership team with additional work/projects, as assigned
Work collaboratively with business partners across the organization including Network Operations Center (NOC), Station Operation Centers (SOC), Airport Operations
Actively monitor flights for in-the-moment delay, cancellation and operational impact messaging. Prepare in-the-moment ad hoc and proactive messaging, when requested


3-4 years communications related experience
Strong leadership capabilities including the ability to develop and motivate team members
Ability to effectively communicate and collaborate with all levels within the organization
Advanced copywriting and conversational communications skills
High standard for quality and attention to detail
Strong customer service mindset
Excellent interpersonal and problem-solving skills
Keen ability to work independently and in a team setting
Strong ownership mindset and resolve to follow-through
Able to adapt to a fast-paced and rapidly changing environment
Flexibility to work various shifts to support 24/7/365 operation (including overnight, weekend, holiday and overtime hours)
Ability to work both in-office and remotely, based on scheduling and operational needs
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position


Bachelor's Degree in Communication or other relevant field of study
Airline or travel industry experience
Professional writing experience
Customer service experience

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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