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Check with seller Director of Operations | Chick-fil-A Union Avenue Memphis

Published date: April 3, 2022
  • Location: Memphis, Tennessee, United States

Chick-fil-A Union Ave is looking for an entrepreneurial minded hospitality professional with Kitchen experience to lead our restaurant. The Director team sets the vision for the store operations and works as a team to implement both Front of House and Back of House operational processes. To support this operation, the chosen candidate will need to possess the necessary skills to recruit, onboard, and train high quality candidates to serve in the restaurant. If you have the mentality of a business owner and live out of the core values of Chick-fil-A, this will be an incredible position for you!

Role:
Align with the Chick-fil-A Union Ave Mission: “To build a team who cares for and exceeds customer expectations.”
Set the example through servant leadership and inspiring excellence
See and Shape the future of Chick-fil-A Union Ave
Engage and Develop Team Members, Team Leaders, and Assistant Managers
Reinvent Continuously
Value relationships AND results by working with others to achieve goals
Embody the Core Values
Implement and improve FOH and BOH playbook to increase food safety, productivity, & sales, as well as promote healthy competition and satisfaction among employees
Establish a training program that challenges employees in their personal and professional life
Create team schedule minimum of 2 weeks in advance.
Enhance the hiring process to continually improve qualified staff
Any other duty assigned by Operator
Inventory management - including overseeing truck orders and weekly/monthly counts
Conduct weekly and quarterly meetings with Managers and Team Leaders
Focus on and maintain Food Safety, Food Quality, and Customer Service standards.

Success Factors and Measurements:
Labor - Top 20% of chain
Food Safety - Safe Visit Score (2 or above), Daily Safe Critical (3 per day)
Food Quality - QIV Visit 95 or above, follow recipes 100%, E.R.Q.A’s (1 per day)
Food Cost under ~1% gap
CEM scores - top 20% of chain
Maintain top 20% of chain in sales growth and customer experience

Pay and Benefits:
Work a minimum of forty-five hours per week in the restaurant, open availability
Competitive Pay
College Scholarships
Chick-fil-A Family Plan Health Insurance
Vacation – begins after the first year of being a director and is equal to years of employment (i.e. 1 week per 1 year of employment)
Bonus opportunities available
50% discount on all Chick-fil-A Union Ave food
Sundays off
Life insurance

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