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Check with seller IT Operations and Support Analyst I Boise

Published date: April 3, 2022
  • Location: Boise, Idaho, United States


The Idaho Department of Labor connects job seekers with employment opportunities, supports workers through career and life transitions, and administers state labor laws.

The Idaho Department of Labor (IDOL) has an exciting opportunity for a full-time IT Operations & Support Analyst I. This position will provide consultation and technical support to management and staff in resolving problems with computer systems, services, and equipment; perform related work.
This position will also involve lifting and traveling to the local offices.

For more information regarding this position please contact Nichlaus Allex ( or Jeff Folz (

The applicant who is selected for this position will be required to pass a background check.

The State of Idaho offers these AMAZING benefits :
Participation in PERSI one of the nation's best state retirement systems and pension plans.
Excellent low-cost medical, dental, and vision insurance for employee & family.
Generous vacation and sick leave accrual beginning as soon as you start.
Paid parental leave.
Eleven paid holidays per year.
Multiple savings plans.
Life insurance.
A healthy work-life balance is encouraged.
Wellness programs; ongoing training opportunities; and more.

Example of Duties

Monitors problem/change activities;

Coordinates interactions between technical staff and end-users to respond to requests;
Provides support to users on hardware and software applications;
Troubleshoots and maintains data servers, user devices, and communication tools;
Performs testing activities;
Installs and maintains hardware and software products;
Configures user and network equipment according to department standards;
Installs, configures, and tests application software packages;
Assists in defining system standards and procedures;
Installs network infrastructure equipment hardware;
Identifies, evaluates, and corrects hardware, software, or operations problems;
Monitors and troubleshoots network system performance and networking problems;
Makes recommendations for future hardware and software additions or enhancements;
May work as part of a team or independently with supervision.

Minimum Qualifications

Good knowledge of:
Computer trends, software, capabilities, and terminology;
Computer hardware and software installation, and troubleshooting;

Installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software;
Working with network protocols such as IP address schemas, DNS, DHCP, and directory services;
Evaluating and resolving computer, system, and user problems including application operations, hardware malfunctions, and telecommunications problems;
Independently evaluating and defining customer/system needs and recommending and implementing new IT solutions;
Recommending the installation and use of applications and system software.

Supplemental Information

There is an exam to determine your eligibility. Enter your responses to the questions in the space provided in the examination. You must have the minimum level of experience or education described for each question addressing a minimum requirement to qualify for this position. Scoring will be based on the information you provide. It is important that the information you provide clearly supports your responses. Your resume will be used to validate your responses.

Preference may be given to veterans who qualify under state and federal laws and regulations. The Idaho Department of Labor is an Equal Opportunity Employer
If you have questions, please contact us at (208) 332-3570 ext 2916 or


Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

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