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Check with seller Network Operations Center I - 3rd shift Memphis

Published date: April 3, 2022
  • Location: Memphis, Tennessee, United States

Summary

Performs operational tasks as scheduled or requested by customers in a 24/7 data center environment. Communicate with various support groups and vendors to resolve and prevent issues. Analyze alarm conditions presented by multiple monitoring tools. Utilize the remedy ticketing system to track ongoing issues and service requests through to completion. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Education/Experience/Licensure

Education/Formal Training

Work Experience

Credential/Licensure

REQUIRED:
Associate’s Degree in technology or engineering.

Must have at least three (3) years experience in computer operations.

N/A

PREFERRED:
Bachelor’s Degree

N/A

Credentialed in ITIL

SUBSTITUTIONS ALLOWED:
High School Diploma with seven (7) years of experience in lieu education requirments

N/A

N/A

Knowledge/Skills/Abilities
Basic system maintenance and troubleshooting skills.
Ability to consistently demonstrate verbal and written skills when communicating with customers.
Ability to collaborate with others to utilize resources and knowledge in identifying high quality solutions.
Ability to facilitate and moderate a conference bridge between customers, technical resources and/or vendors.
Key Job Responsibilities
Monitor networking systems for alerts.
Escalate and communicate issues as defined by polices and escalation procedures.
Respond to customer requests in a timely manner.
Interact with Infrastructure and Application groups to resolve customer issues.
Ensure physical data centers are monitored for environmental issues and hardware alerts.
Physical Requirements
The physical requirements of this position are: light work – lifting up to 50 lbs occasionally and/or up to 10 lbs frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
Exposure to high noise levels and adverse environmental conditions.
Job functions are typically performed under conditions found in a data center.

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