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Check with seller NOC (Network Operations Center) Technician Wilmington

Published date: April 3, 2022
  • Location: Wilmington, Delaware, United States

This is an entry level opportunity for someone who loves to work with technology, has some technology experience and has a demonstrated desire to learn about technology, but may or may not possess a lot of on-the-job experience. At TechSolutions we are a close-knit group of people who work as a team and do what it takes to meet our client’s needs. We also like to have fun and understand that family is important too. We offer a friendly, supportive atmosphere in a well-equipped, first-rate office and provide generous contributions to health benefits, a 401K Plan, and paid time off. We’ve been providing IT support services to businesses in New Castle County since 1999.

REPORTS TO:
Service Manager

JOB STATUS:
Full time non-exempt 40 hours per week

JOB FUNCTION:
Monitor the NOC for alerts
Respond by creating tickets service orders, as appropriate
Perform initial troubleshooting and escalate if needed
Clear all warnings, errors and misconfigurations
Monitor to proactively identify issues on client networks
Perform preventative maintenance using pre-established best practice checklists
Ensure NOC software is current for each client
Use scripts to accomplish administrative tasks and software deployment
Monitor backup jobs to ensure all jobs complete successfully each night
Monitor antivirus software to ensure all clients are up to date
Document processes and non-standard requirements
Produce management reports for client meetings
Follow pre-established best practice checklists for new equipment setup
Investigate hardware problems and perform minor system hardware and communication connection repairs
Assist with help desk support for pre-established clients
Maintain accurate time tracking records of billable and non-billable time
Rely on independent thinking and the ability to follow pre-established guidelines to perform the functions of the job
Provide the highest level of customer service
Perform other duties as assigned by manager

NECESSARY SKILLS:
Ability (technical and judgmental) to understand urgency and make decisions accordingly
Ability to triage incoming customer issues quickly and efficiently
Ability to follow checklists
Attention to detail

MINIMUM REQUIREMENTS:
High school diploma or equivalent
Professional attitude and appearance
Excellent customer service and communication skills
Excellent problem solving skills and deductive reasoning
Working knowledge of computer software and hardware
Must have valid driver’s license and insured, reliable transportation
Willingness to learn new technologies

MEASUREMENTS OF ACCOUNTIBILITY:
Reliability and promptness
Following company policy
Customer satisfaction
Ability to complete job assignments efficiently and independently
Accurate time logs free from typos, capitalization and grammatical errors

HOW TO APPLY:
Please submit your resume to jobs@techsolutionsinc.com.

Contact seller Share

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