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Check with seller Operations Support Associate - Remote Boston

Published date: April 3, 2022
  • Location: Boston, Massachusetts, United States

Client Highlight:
The Client you will be working for is a Fortune 500 Global Utility-Scale Renewable Energy Developer. This opportunity will give you experience in the growing renewable energy industry in the United States with a company that is a globally recognized leader in sustainable energy.

OVERVIEW:
To succeed in this position, we expect energy, independence, empathy, and creative thinking. These skills will be key to solving challenging customer issues in a dynamic, collaborative environment. You are constantly learning and curious to know more. You understand the importance of a team culture, and are eager to join our diverse team where each individual’s personality and unique strengths are valued.

This role offers the opportunity to become an expert in Enel X’s demand response programs and core operational processes, and to develop broad business acumen. We believe that delivering a genuinely satisfying experience is key to success. Our team is empowered to make decisions and drive improvements that elevate our service and deliver positive outcomes for our customers.

ESSENTIAL FUNCTIONS:
Responsibilities, include, but not limited to:

  • Respond to all inbound customer questions through phone and email channels, and escalate when necessary
  • Educate customers about demand response, energy reduction procedures, and payment information in real time
  • Navigate internal resources, technologies, systems, and policies to resolve software and demand response questions and issues
  • Build relationships with internal departments to help them be successful in their roles and understand the customer’s perspective
  • Provide feedback about the overall customer experience to stakeholders and leaders, and propose recommendations to fix them

OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Activities, duties, and responsibilities may change or new ones may be assigned at any time with or without notice.

REQUIREMENTS:

  • Bachelor’s Degree or equivalent experience
  • 1-3 years of professional experience
  • Prior experience in customer service
  • Experience with salesforce.com or other CRM system is a plus
  • Technical support experience a plus
  • Strong interpersonal, verbal, and written communication skills
  • Solutions oriented, with strong problem-solving skills and an ability to think on your feet objectively
  • Organized, particularly when it comes to time-management and prioritization
  • Able to work in a fast-paced environment, both independently and as part of a team

Remote Access Essential Position:
The employee is required to perform non-deferrable work during emergency closures or curtailments but is not necessarily required to do so at his/her normal workspace. Instead, a remote access employee may perform his/her non-deferrable work remotely from home or another off-campus location.

Pay:
$22

Start/End Date:
4/25/2022-10/30/2022

Job Type: Full-time

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