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Check with seller PFS New Business Support Operations Associate Boston

Published date: April 3, 2022
  • Location: Boston, Massachusetts, United States

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement


Job Description

Is it possible to find a career you love with a global organization that supports your continued growth and success? Look no further than John Hancock!

Have you considered a career with us?

Unlimited opportunity for growth and development

Leaders who are invested in your success

A diverse and inclusive work environment

Emphasis on employee recognition and community involvement

A company that is committed and focused on obsessing about customers

Job Title: New Business Operations Associate

Job Summary

Are you a self-starter with strong communication skills, who enjoys working in a team environment with a passion for learning? Consider joining our team as a New Business Operations Associate. Reporting to the Manager, New Business Support; the Operations Associate is responsible for providing excellent service, support, and administrative tasks with the purpose of delivering an exceptional client experience. The Operations Associate will use general knowledge and skills obtained through training to facilitate the money movement of client funds.

Responsible for following up on participant rollovers in a timely manner

Responsible for responding to emails and other participant inquiry in a timely manner

Work directly with financial intermediaries to ultimately channel assets into John Hancock

Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process

Complete daily and weekly operational activities while following department policies and procedures

Respond to routine inquiries from various operation teams both internal and external

Oversee data integrity requirements

Proactively share knowledge to ensure team objectives are met

Other duties as assigned

Who are we looking for?

Strong written and verbal communicators

Continuous learners

Team players


Passion for customer service

Good analytical and problem-solving skills

Ability to learn quickly

Detail oriented with the ability to quickly organize, prioritize, and work within a multiple task environment

Bachelor’s degree, great opportunity for a New Graduate!

Excellent written communication, Phone demeanor, and customer service skills.

Knowledge of financial services is a plus!

What we offer:
Home office hardware

Monthly incentive compensation

Annual performance bonus.

Paid Training and Health and Retirement Benefits starting on Day 1.

2 weeks paid vacation plus additional time off including personal, sick, and family care days.

Online learning programs are driven to focus your career development at your own pace.

Career growth and leadership support to achieve your goals.

Ready to take the next step? Apply today!

“ Our mission is making decisions easier, and lives better, for all of our customers and we are equally committed to making a positive impact on the communities where we live and work. John Hancock and its parent company, Manulife, are investing more than $3.5 million over the next two years to promote diversity, equity, and inclusion in the workplace and the communities we serve.”



Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

E EO is the Law I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

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