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Check with seller RLRP Operations Assoc I Indianapolis

Published date: April 3, 2022
  • Location: Indianapolis, Indiana, United States

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

The RLRP Ops Associate exists to provide administrative services to participants and beneficiaries receiving reoccurring payments from OneAmerica, specifically pension, annuity and lump sum payments under PRT, GVA, Unallocated and Transamerica plans. This role adds value to the company by servicing participants that support the growing PRT and DB business. Additionally, the processing of administrative tasks performed by this role helps to meet service level agreements and divisional goals. These functions support OneAmerica's goal of being there when our customers need us most.

Perform administrative tasks for annuities, pension benefits and lump sum payments for deferred annuity, defined benefit and other retirement plans.
Review and respond promptly to requests from participants, beneficiaries and internal partners.
Process tasks related to managing a participants records, this includes basic data updates (address, EFT, tax withholding, etc), drafting correspondence and issuing replacement payments.
Set up basic annuities, lump sums and death benefits.
Perform quality reviews and ensure transaction balance in TRECs and process successfully in RLRP.
Build relationships with internal partners.
Work autonomously within established procedures with limited supervision.
Participate in process improvement projects, acting as process owner (identify updates and maintain procedures).

H.S. Diploma or equivalent required; Associates degree or higher preferred
1+ years work experience in an office environment
One year or more of related work history within Operations, call center or financial services or similar role preferred
Ability to multi-task and maintain positive working relationships with internal/external partners.
Ability to identify issues and propose/execute solutions.
Highly organized with strong attention to detail to prioritize multiples priorities to meet deadlines.
Ability to work well in a fast-paced, dynamic environment with a high degree of accuracy
Or any combination of education and experience which would provide an equivalent background

Salary Band: 02B

As a condition of employment, OneAmerica requires that all new hires who receive a job offer on or after Jan. 17, 2022 provide evidence of vaccination against COVID-19 within the first week of their employment with OneAmerica, unless an exemption has been granted as an accommodation due to the individual’s medical condition, sincerely held religious belief, or other legal requirement. Once employment begins, new associates will be required to submit proof of COVID-19 vaccination through the confidential and secure HR Service Center process within their first week of employment. If a new associate is unable to be vaccinated against COVID-19 due to a medical condition or sincerely held religious belief or other legal requirement, the associate will have two weeks after an offer of employment has been accepted to submit a request for an exemption for review and consideration by OneAmerica.

This selected candidate will be expected to work hybrid in Indianapolis, IN.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit

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