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Check with seller Supervisor Clinic Operations- Behavioral Health Clinics Anchorage

Published date: April 3, 2022
  • Location: Anchorage, Alaska, United States

Providence is calling a Supervisor Clinic Operations- Behavioral Health Clinics (PBMG Anchorage,Day-shift, 1.0 FTE) to Providence Health & Services in Anchorage, Alaska. We are a community of caregivers who are delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:
Office Operations:
Oversight of workflows that impact billing, registration and scheduling. Establish written procedures and workflows. Use where appropriate, Operation Excellence tools (CAP and Workout or LEAN) for sustained improved processes and workflows
Develop, implements and ensures patient referral system admits patients within 3 days of referral (exception, provider availability)
Manage patient referrals to avoid waiting list situation. Informs clinic manager when more than 10 patients wait 7 days for initial appointment
Monitor trending and analysis, reports including productivity (clinicians), QI, customer service, cycle times, financial reports, etc.

Contribute to general clinic operations:
EMR Implementation—active involvement in this key business element
Customer Service— Monitors customer service activities and ensures customer service is demonstrated by all front office staff at all times. Evaluates customer satisfaction and ensures patient, peer and referral source concerns are addressed and resolved, providing periodic reports to the clinic manager
Clinic Management Team—active participant and member

Financial Performance & Billing:
Ensure accuracy of registration process at pre-registration and check-in establishing and maintaining 95% accuracy in registration process
Develop, implement and manages a system to verify insurance benefits and inform patients of co-pays. Manages and audits the system to collect and bill for all co-pays, ensuring billing within a timely manner
Monitor and measures performance against additional targets put forth in clinic strategic plan
Oversee denial tracking and provide feedback to clinicians and clinic manager as necessary
Work with HIM to improve coding consistently over time and completed timely

Team Building:
Recruit and retains qualified staff to perform the functions of the front office
Manage to approve FTE budget for front office
Develop and fully implements competency based training and orientation program for all front office staff. Performs performance evaluations for all front office staff in a timely manner
Use performance reviews to establish goals/improvement plans for each team member. Meets at least quarterly with each team member to review annual plan and ensure individual progress is on track

Regulatory Compliance:
Ensure coding, billing and documentation meet Providence’s established requirements
Remain current with changes in regulatory compliance for outpatient therapy services and ensures accuracy of documentation and billing processes for the front office
Administrative responsibilities as delegated by the clinic manager
Complete Competency Plan for assigned job and department

Required qualifications for this position includes:
2 years previous business office experience
Experience successfully managing insurance eligibility verification and patient co-payment processes

Preferred qualifications for this position includes:
Bachelor’s degree
Experience in an outpatient healthcare clinic
Experience with business planning, financial analysis, and medical/physician billing & coding

About the ministry you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: Alaska-Anchorage

Req ID: 347573

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