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Check with seller Technical Business Analyst - Blue Buffalo - US Remote Eligible Bridgeport

Published date: April 3, 2022
  • Location: Bridgeport, Connecticut, United States

Job Description:
Blue Buffalo (BLUE), is one of the strongest and most recognized pet food brands in America, and the undisputed leader in Wholesome Natural pet food, the fastest growing segment of the market. At over four times the size of the next largest brand in this segment, BLUE has become the new mainstream brand that’s delivering products that pet parents are looking for, and connecting with them in a true, authentic way.

BLUE thinks of dogs and cats as family members, and believes their food should be natural and healthy. In fact, this was the motivation for the Bishop Family’s decision to create the Blue Buffalo Company. When the beloved Bishop family dog, Blue, faced a variety of health issues, Bill and his two sons, Billy and Chris, set out to create a pet food that was made with only the highest quality natural ingredients—the kind of things a family member deserves. Fifteen years later BLUE has, in many ways, accomplished what the Bishops set out to do—help our dogs and cats live happy, healthy lives.

BLUE has a broad portfolio of natural pet foods, enabling pet parents to satisfy their pet’s specific dietary, lifestyle and life-stage needs, offering them no-compromise product solutions.

About Blue Buffalo

Founded in 2003 in Wilton, Connecticut, Blue Buffalo is the leader in premium quality, all-natural pet nutrition. Our brand has experienced double and triple-digit annual growth over the past several years through strong ads, strategic marketing programs, and innovative product releases.

Purpose of this Role

“Love Them Like Family, Feed them Like Family”.

This is an exciting time to be part of the Blue Buffalo family, as the company is on a journey to revolutionize relationships with consumers (Pet Parents). This role is key to Blue Buffalo’s growth strategy: cultivating deeper, more meaningful relationships with consumers (Pet Parents) that will drive incremental value and loyalty to Blue Buffalo. Blue Buffalo wants to be there to support consumers (Pet Parents) during all the moments that matter in their lives, so more consumers (Pet Parents) who love them like family can feed them like family.

We are seeking an MarTech User Experience Lead to join our Blue Buffalo CIO/Technology Team and report directly to the Blue Buffalo MarTech Manager. In this role you will leverage your technical expertise to maintain and enhance the platforms supporting Blue Buffalo’s consumer (Pet Parent) experience. You will work closely with the MarTech Manager to understand the product and technical changes defined in the experience product roadmap, supporting the launch of new digital products and BLUE experiences. Your role will be critical to our success in meeting consumer (Pet Parent) needs by tracking and resolving technical issues and powering new digital products and experiences.

KEY ACCOUNTABILITIES:
Problem Solving

Own and drive the maintenance and support of marketing and experience platforms and digital products enabling the omni-channel consumer (Pet Parent) experience
Utilize problem solving skills to track and work through any platform or product troubleshooting/bug fixes
Identify and manage workarounds for temporary resolutions
Analyze issue root cause to determine operational or technical issues and take necessary corrective action to prevent the issue from reoccurring

Process Owner

Outline, implement, and manage technical support processes and procedures
Manage maintenance windows and down time
Define and track service level targets
Track and document known/common issues and develop responses to address
Write and collaborate on technical documentation written for both technical and non-technical audiences.
Advocate new product features and assist teams in the adoption of new feature releases and/or platforms via upgrades and migrations to support consumer (Pet Parent) experience efforts

Collaboration

Work closely with the MarTech Manager to identify important updates in digital products and MarTech platform roadmap and proactively work through integrations/changes required
Collaborate with MarTech counterparts and across BLUE Experience, CRM and Care teams to effectively enhance digital products and platforms and prevent consumer (Pet Parent) issues.
Coordinate and manage cross-functional communications related to digital product and/or platform maintenance updates or incidents
Organize and communicate between Experience, Care, MarTech and IT teams to resolve technical and integration-related issue
Team up with Experience, Digital Marketing and Care teams to drive communication, prioritization, analysis, and resolution of known challenges, bugs and issues (mobile, ecommerce, web, other)

Other Responsibilities as Requested

Stay up to date on external partner product/platform roadmaps and leverage knowledge to serve as a resource for teams across BLUE
Collaborate with MarTech team leads to develop educational materials for new tools, platforms and digital products

MINIMUM QUALIFICATIONS

BA/BS Degree in Computer Science, IT or related field
5+ years in a technical or development IT support role, preferably in a marketing or start-up environment
Experience working with development teams
Have in-depth experience working in and executing in Agile methodologies
Experience working with ticket/issue/bug tracking tools (ex. Jira)
Solid technical aptitude and the ability to understand technical designs, challenges, and risks.
Strong troubleshooting skills, tenacity and resilience; ability to self-learn on the fly
Proven track record of supporting innovative technology products
Proficiency of marketing technologies, CRM, system implementation and maintenance, technology integrations including use of APIs
Ability to handle multiple simultaneous projects

PREFERRED QUALIFICATIONS

Positive attitude and flexible team-oriented approach to working with others
Project management experience
Must be able to work in environment with free-roaming companion pets; pet enthusiast preferred

ADDITIONAL CONSIDERATION

Applicants must be currently authorized to work in the U.S. General Mills will not sponsor applicants for a U.S. work visa.
Relocation support will not be offered to applicants within the United States.
International relocation or international remote working arrangements (outside of the US) will not be considered.
The preferred location for this role is Wilton, CT however remote work-at-home applications within the United States will be considered.

Company Overview:
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

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