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Check with seller User Communications Email Strategy & Operations Manager Newark

Published date: April 3, 2022
  • Location: Newark, New Jersey, United States

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Job Description
TikTok's User Operations team ensures we're delivering on our mission through all of our user-facing communication efforts, helping establish TikTok as our users’ favorite daily experience. We're looking for a highly organized, independent Email Strategy & Operations Manager to manage ongoing email initiatives, analyze performance, develop new reports and develop lifecycle communication plans.

The Email Strategy & Operations Manager will work with our User Communications Strategy Manager to develop processes, facilitate requests, share recommendations with teams and develop best practices for creator email marketing. You must be capable of sorting through many competing priorities, defining processes, executing with precision, and succeeding in a complex and fast paced environment. This role will liaise with the Content Partnerships, Content Programming, Tools and Reporting, Design and Product Operations teams.

Responsibilities

  • Work closely with Content Partnerships and Content Programming to develop and manage email marketing strategy
  • Schedule ongoing newsletters for our creator community and facilitate requests for new campaigns
  • Optimize processes and develop templates
  • Analyze performance, design A/B tests and prepare and present reports
  • Share best practices and learnings from recent projects with cross-functional content teams
  • Directly manage day-to-day escalations and troubleshooting of issues
REQUIREMENTS
  • Team player, ability to engage on all levels of the organization
  • 5+ years of experience leading email content marketing
  • Excellent writing, communication, organizational and interpersonal skills
  • Proven track record of operating independently, demonstrating creativity, and managing multiple projects simultaneously
  • Passionate about entertainment and digital content; Knowledge of the media landscape and major trends in the industry
  • Solid understanding of the TikTok user experience
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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