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Check with seller Cashier PT Jacksonville

Published date: April 3, 2022
  • Location: Jacksonville, Florida, United States


Under general direction of the Revenue Supervisor with insight from the Lead Ticket Revenue Cashier, this position sells media fare from one of the Authority’s designated transit hub locations. Duties involve receiving cash, making change and providing bus route information. Revenue Cashiers perform work in a ticket information booth at one of the following locations – Rosa Parks Station, Armsdale, Avenues Walk, Myrtle Avenue Operations Campus.

Detailed Description

Essential Job Functions:
Provides JTA bus route information and other services to the public.
Sells bus tickets and weekly passes.
Records all sales by operating a cash register, change machine and calculator.
Makes change for customers to use as fares on JTA buses.
Prepares daily deposits and change orders.
Maintains records of inventory counts of passbooks and sales activity on appropriate forms.
Prepares daily deposits and change orders.
Maintains records of inventory counts of passbooks and sales activity on appropriate forms.
Treats the public in a courteous and tactful manner at all times.
Communicates with co-workers, management and others in a courteous and professional manner.
Keeps abreast of JTA departments/divisions operational procedures, practices and office locations.
Reads and applies various documents such as maps, procedures and regulations to work situations.

  • Conforms with all safety rules and wears/uses all appropriate safety equipment.
Supervisory & Operational Authority:
  • There are no direct report(s).
  • Responsible for completing all mandatory training classes.
  • Responsible for reviewing and complying with all JTA policies, procedures and directives.
Job Requirements

Required/ Preferred Experience:
A high school diploma or GED and a minimum of 2 years working in a customer service environment including 1 year of demonstrated experience in using a personal computer and the ability to count and sort money.

Knowledge, Skills & Abilities:
Knowledge of JTA/JTM departments and agencies operational procedures, practices and office locations.
Knowledge of customer service standards and the ability to remain focused on customer needs.
Skilled in empathic listening techniques.
Ability to read and apply maps, procedures and regulations to work situations.
Ability to communicate effectively, orally and in writing.
Ability to handle confrontations constructively.
Ability to read computer screens for extended periods of time.
Ability to learn bus routes and schedules within a reasonable period of time.
Ability to perform clerical/cashiering duties and to receive and make change.
Ability to perform routine counting and sorting of money accurately and efficiently.
Ability to simultaneously communicate, interpret communications and enter data into a computer.
Ability to use good judgment in making decisions in accordance with policies and procedures.
Ability to operate standard office equipment such as cash register, calculator, and personal computer.
Ability to achieve established individual goals that support the achievement of Division goals.
Ability to work in close quarters with other personnel.
Ability to work a flexible schedule including holidays and weekends.

Physical Demands:
  • Sit and or stand for prolonged periods.
  • Perform repetitive motion.
  • Must be physically able to perform lifting and carrying of heavy items.
Additional Details

The Jacksonville Transportation Authority is a public transit service provider governed by requirements of the Federal Transit Administration (FTA) and Department of Transportation (DOT).

Due to the nature of some work performed at the JTA/JTM some jobs are classified as ‘Safety Sensitive’ and are subject to random testing for drug and alcohol use. All offers for employment are required to undergo pre-employment and possible random drug testing. If test shows a positive result your application for employment will be rejected, or if hired, employment may be terminated.

This job description in no way states or implies that these are the only duties to be performed. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

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