Find Jobs In United States - Find the Best Jobs online
 

 

 

Check with seller Access Center Specialist-Switchboard Wilmington

Published date: April 3, 2022
  • Location: Wilmington, Delaware, United States

FULL-TIME. MUST BE FLEXIBLE.

Nemours is looking for a full-time customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System.

Essential Functions:
Promptly answers incoming calls, asks appropriate questions to properly direct the call.
Makes outbound calls when follow-up is needed.
Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication.
Ensure urgent calls are handled with priority and escalation processes are utilized when necessary.
Practice de-escalation and service recovery methods.
Utilizes all available resources so calls are directed timely and accurately.
Always offer specific directions when applicable.
Stay up-to-date on provider and appointment scheduling changes.
Interact with coworkers and clinic personnel in a professional manner.
Communicates effectively with patients, physicians, and other departments regarding delays.
Consistently achieve team metric standards and expectations.
Brings forth any compliance /ethic issues and recommendations for operational improvement.
Additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor.
Demonstrate reliability in daily work practices with a clear understanding of Nemours policies and procedures.

Requirements:
Excellent communication and problem-solving skills
Delivery of quality customer service
Strong computer skills and ability to navigate multiple screens while talking
Consistently display a professional demeanor
Maintain or exceed minimum quantitative and qualitative performance metrics
Complete annual training

Qualifications:
Education: High School Diploma
Experience: Customer service, call center preferred

Schedule: Monday 8a-430p / Tuesday 10:30a-7p / Wednesday 10:30a-7:00 pm /Thursday 8a-4:30p

Must be flexible/open to cover additional or another shift. Days/Nights shifts vary according tocallcoverage needs, as we are a 24/7/365 Team. As such, you may be called upon and expected to fill in for vacation requests as well as in the moment call-out needs.

The switchboard team many times the first contact that a family is introduced to the Nemours Healthcare System. We need to do everything possible to ensure that interaction is a positive one. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Same Posting Description for Internal and External Candidates

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • NICU UNIT CLERK-ROTATING SHIFTS
    NICU UNIT CLERK-ROTATING SHIFTS
    Computer & IT - Wilmington (Delaware) - April 3, 2022 Check with seller

    Nemours is seeking a Unit Clerk to join our NICU team in Wilmington, DE. This full time position consists of 72 hours every two weeks, rotating shifts 7am-7pm/ 7pm-7am with every third weekend and holiday rotations. PRIMARY FUNCTION An individual who...

  • Data Quality Analyst
    Data Quality Analyst
    Computer & IT - Wilmington (Delaware) - April 3, 2022 Check with seller

    Court Name/Organization: Delaware Probation and Pretrial Services Location: Wilmington, DE Opening and Closing Dates: 02/09/2022 - Open Until Filled Appointment Type: Permanent Classification Level/Grade: CL 25 - CL 27 Salary: $47,816 - $71,737 Link ...

  • Family Babysitter
    Family Babysitter
    Computer & IT - Wilmington (Delaware) - April 3, 2022 Check with seller

    Babysitters needed (full-time and part-time jobs available) for families nearby.Job Types: Full-time, Part-timePay: $10.00 - $33.00 per hourSchedule:10 hour shift12 hour shift8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOn callOvertimeWeek...

Comments

    Leave your comment (spam and offensive messages will be removed)

    Website using cooking and goole tagmanager

    Find jobs post jobs for free - wordhome - Site map xml

    chợ tốt việc làm - chợ tốt mua bán - chợ tốt bất động sản - rao vặt miễn phí - việc làm báo mua bán

    job in usa | job in singapore | job in taiwan | job in india