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Check with seller Assistant Hospital Manager Anchorage

Published date: April 3, 2022
  • Location: Anchorage, Alaska, United States

Alaska Veterinary Clinic is seeking an Associate Hospital Manager to join our practice!

Are you a Veterinary Receptionist, Customer Service Representative or Veterinary Technician looking for your next career move? This is the perfect opportunity for the right person to take the first step in career development within a high-quality hospital setting as part of a progressive and supportive team atmosphere. We take great pride and satisfaction in providing stellar medicine and surgery to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!

Our clinic culture is very important to us, and we try our hardest to maintain a work/life balance. We consider each other a family away from family, and truly care how each other is doing. We are excited to be relocating to a state of the art facility this fall, and we are looking for someone to help us with this transition. We currently use AVImark, Vetstoria, and ALLYDVM.


Job Summary

The Associate Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Associate Hospital Manager partners with the Hospital Manager and Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Job Duties and Responsibilities

Supports the Hospital Manager in Leadership and Planning

  • Acts as a champion for change and identifies, documents, shares, and promotes best practices.
  • Participates in the planning and budget maintenance process.
  • Establishes goals for the practice and staff.
  • Creates the hospital schedule and manages labor costs to budget.
Supports the Hospital Manager in Operations

  • Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
  • Performs quality checks and reviews of client files.
  • Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Supports the Hospital Manager in People Management

  • Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
  • Implements performance-based incentive and rewards and recognition programs.
Supports the Hospital Manager in Client Service

  • Demonstrates and reinforces the highest level of client service.
  • Resolves client issues and escalations, and oversees client follow-up communication.
  • Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Supports the Hospital Manager in Financial

  • Ensures payroll is accurately completed and submitted for all hospital staff.
  • Manages accounts receivable and cash on hand, including performing invoice audit reviews.
  • Manages and controls facility and administrative costs.
  • Performs other duties essential to the performance of the hospital as assigned.
  • 1-3 years of experience in a manager role, including customer service experience.
  • Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
  • Social media management.
  • Multi-functional operations including budget and labor management.
  • Manage time and tasks appropriately and remain flexible with assigned duties.
  • Supervisory and leadership experience.
  • Reporting and data analysis.
  • Problem solving and resolution management skills.
  • Oral and written communication skills.
  • Basic computer skills i.e. Microsoft Office suite. AVImark software knowledge preferred.
  • Interpersonal skills with staff and clients, and works well in a team environment.
  • Customer service strategies and effective marketing techniques.
  • HR policies and protocol development.
  • Staff management including: coaching, developing, and motivating staff.
  • Conduct performance appraisals.
  • Delegate responsibility and achieve results with hospital team members.
  • Make decisions confidently and effectively.
  • Model a professional and courteous manner with staff and clients.

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