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Published date: April 3, 2022
  • Location: Bridgeport, Connecticut, United States

Position Overview:
The Branded Merchandise & Company Store Associate is full-time non-exempt position responsible for overall operations of the Two Roads Company Store and online platform. Tasks include the development, procurement, inventory management, and display of merchandise while analyzing sales to run an effective business via data-driven decisions. This role assumes effective management of time, creative thinking, detail-orientation, and business-oriented approach daily.

Working Relationships:
This position reports directly to the Senior Manager of Taproom Operations and works closely with other Tasting Room staff, Marketing team members, and all other departments.

Essential Duties and Responsibilities:
Required to be directly involved in Co. Store operations including handling customer transactions, stocking shelves, and all other daily operations
Must provide directives to team members working in the Co. Store
Manage customer service matters – promptly respond or manage the response to customer communications as well as both soliciting feedback and remaining proactive in areas of improving service
Responsible for the development and sourcing of on-brand Two Roads and Area Two merchandise from vendors in a timely and cost-effective manner while applying data-driven decisions
Develop and sustain vendor relationships
Establish & maintain pricing strategies to meet established revenue and gross margin budgets while keeping products competitively priced
Maintain, manage, and update Square platform for Beer-2-Go and online customers. This includes updating product assortment, creating appealing promotions, working with Tasting Room staff to ensure the fulfilment of the orders, and facilitating communication between all parties.
Perform regular sales analysis and hold seasonal assortment planning / quarterly review meetings
Maintain store inventory, perform bi-weekly spot audits to ensure accurate inventory management and reconcile any discrepancies immediately
Manage & fulfill Sales’ Manager POS requests
Assess customers’ needs and make recommendations
Accurately describe beverages produced at Two Roads
Performs other duties as assigned

Skills Abilities & Personal Characteristics:
Must be 21+ years of age
1 – 2 years of experience preferred
Work varying shifts dependent on operational needs of the brewery. Weekend and evening shifts are required.
Willing to be on feet for an 8 – 10 hr. shift
Ability to actively move about, bend, lift, and carry up to 40 lbs
Must be self-motivated and have solid written / verbal communication and strong leadership skills
Exceptional time management abilities with a focus on problem-solving is also required of this position
Strong knowledge of Microsoft Office software including Excel, PowerPoint, and Word to produce sales reports for analysis and presentations
Serious enthusiasm for craft beverages

Environmental Conditions:
While performing the duties of this position, the Company Store Associate will be required to go out on the production floor and may be exposed to inside and outside environmental conditions, including but not limited to; extreme heat, potential for physical injury, exposure to hot fluids, pressurized vessels and transfer lines, strong odors, chemicals, loud regular noise, extreme heights, and moving machinery.

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