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Check with seller Customer Care Credit Bureau Fulfillment Consultant Jacksonville

Published date: April 3, 2022
  • Location: Jacksonville, Florida, United States

General information
Career area
Customer Care
Work Location(s)
12808 Gran Bay Parkway West, Jacksonville, FL, 12850 W. Gran Bay Pkwy, Jacksonville, FL
Remote?
No
Ref #
11892
Posted Date
Tuesday, March 29, 2022
Working time
Full-time
Ally and Your Career
Pay Starting at $20/hr
$500 Sign On Bonus
Hybrid Work Schedule
June Start Date

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

In this department you will be empowered to focus on fulfilling customer request. This department allows you to focus on building your success through various channels such as department committees and on-going coaching. Along with that, you will develop a career at a company that invests in its people. We have a role where we can take our desire to help others navigate complex situations, all while working at a place that has your best interest in mind.

We work in a fast-paced environment where you have the ability to work in multiple systems and be challenged to continue to learn new things. You will also work in a diverse team environment and receive on-going support to ensure your success in this role.

The Work Itself
Work within the Credit Bureau team to fulfill account issues or concerns where you may engage other departments to assist in finding a resolution

  • Navigate multiple computer systems to complete in depth account analysis and investigation of customers’ accounts to resolve credit bureau disputes
  • Minimal outbound calls when requested, no inbound calls are received
  • Mitigate risk by looking beyond the obvious and escalate unusual account situations for further investigation. Exercise judgment to research and solve operational problems where the answer is not apparent
  • Complete work thoroughly, accurately and per process requirements
  • Continued career growth with internal mobility opportunities within the department
Participate in one-on-one sessions with supervisor
Seek continued growth opportunities within the department (raise your hand)
Be open to and work in an environment that experience change

  • Willing to work flexible schedules, weekends, and overtime as necessary to meet business needs
The Skills You Bring
Critical thinking skills to problem solve and help your customer
A dedication to delivering exceptional customer service - you are an ally.
People-focused: committed to teamwork, resolving conflicts productively, and developing long-term relationships.
You bring a strong work ethic and sense of urgency to meet established team goals.

  • Demonstrate a strong attention to detail and analytical ability to develop logical solutions
Prior experience in customer service or similar industry preferred.
High School diploma or equivalent required - Associate or Bachelor's degree in business-related discipline preferred.
How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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