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Check with seller IT Tier I Support Specialist Boise

Published date: April 3, 2022
  • Location: Boise, Idaho, United States

A career with Gravity Payments is an opportunity to be on a collaborative team where creative leadership, passion for progress, and responsibility are paramount. Our team members focus and commit to providing for our clients and our community because we care deeply for others.
We're looking for an IT technician that can work as part of a team supporting Gravity employees. This person will be the front-line of support, interacting with all employees with requests and tickets.
Core Responsibilities:

  • On-call work is required with Slack on your phone. You will be part of a 4 person team and will be expected to cover 24x7 support.
  • Keep track and manage tickets and incidents
  • Interact with users that have varying degrees of technical knowledge
  • Perform desktop and mobile device support and troubleshooting in a mixed OS environment that includes Windows 10, MacOS, and iOS devices
  • General administration of cloud environments, including but not limited to: G Suite, Azure, and AWS.
  • Act as primary point of contact for login provisioning and issues across the enterprise. This includes systems that IT does not directly manage, such as vendor logins for our internal teams.
  • Inventory management of any IT assets
  • Management of any employee lifecycle components that touch IT, such as employee onboarding, orientations, and offboarding
  • Maintain and expand department documentation
  • AV work as needed for company meetings
  • Response to security alerts

Requirements:

  • Strong understanding of consumer routers, modems, and home network environments
  • Utilize ticketing system to organize and prioritize requests within SLA
  • Ability to work under pressure and adapt to dynamic work situations
  • Strong communication skills and customer service drive. All of our employees are our customers!
  • Strong organizational skills with strong follow up and attention to detail
  • General knowledge of troubleshooting methodologies, MDM, computer networking, and information security best practices
  • Experience with cloud service management (e.g. Google Apps, Office365, AWS)
  • General Windows 10, MacOS, and iOS knowledge
  • Ability to troubleshoot hardware or network devices via phone or through a remote support system with limited information
  • Able to work efficiently in an independent environment and as part of a team when needed

Preferred Skills:

  • Experience with Google Workspace (GSuite)
  • Mac and Windows environment knowledge

Technical requirements:

  • Must have access to a wired internet connection
  • Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection

Success in this role looks like:
The ability to maintain IT's highly regarded position as a helpful, responsive and positive group dedicated to helping others at Gravity be successful. This is confirmed by one off feedback from people across the organization and surveys we perform from time to time. Within the IT team success looks like resolving tickets, working on tasks and projects to delivery and making improvements in efficiency and process.
Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

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